Evals are critical, and I love the practicality of this guide!
One problem not covered here is: knowing which data to review.
If your AI system produces say 95% accurate responses, your Evals team will spend too much time reviewing production logs to discover different AI failure modes.
To enable your Evals team to only spend time reviewing the high-signal responses that are likely incorrect, I built a tool that automatically surfaces the least trustworthy LLM responses:
You might be thinking of LLM as-a-judge, where one simply asks another LLM to fact-check the response. Indeed that is very unreliable due to LLM hallucinations, the problem we are trying to mitigate in the first place.
TLM is instead an uncertainty estimation technique applied to LLMs, not another LLM model.
This is why I built a startup for automated real-time trustworthiness scoring of LLM responses: https://help.cleanlab.ai/tlm/
Tools to mitigate unchecked hallucination are critical for high-stakes AI applications across finance, insurance, medicine, and law. At many enterprises I work with, even straightforward AI for customer support is too unreliable without a trust layer for detecting and remediating hallucinations.
One problem not covered here is: knowing which data to review.
If your AI system produces say 95% accurate responses, your Evals team will spend too much time reviewing production logs to discover different AI failure modes.
To enable your Evals team to only spend time reviewing the high-signal responses that are likely incorrect, I built a tool that automatically surfaces the least trustworthy LLM responses:
https://help.cleanlab.ai/tlm/
Hope you find it useful, I made sure it works out-of-the-box with zero-configuration required!