But they know that you won't. Next time you need to buy a can of paint, you'll go back to Lowe's because you figure there's a 99% chance they won't mess it up again, and meanwhile the Home Depot is even further away and not really any better. Meanwhile, companies that provide "good" customer service are continuously preyed upon by customers who waste their time and scam them. Personally, if I were you, I'd just take the L on this one. Someday, someone will solve this problem by opening a business that offers absolutely no returns, no customer services, and charges 10% less. I will shop there gladly.