khalilovcmd

3 tahun yang laludiscuss

I’m Tarek, co-founder of Rasayel. I first met my co-founder Mohamed 15 years ago at university, and this is our second startup together.

If you use WhatsApp at your company, there comes a point in your business journey when you realize that WhatsApp’s mobile apps are not enough. Your team is growing, you’re losing track of chats and leads, and everything explodes into chaos. Enter Rasayel.

Rasayel (meaning “messages” in Arabic) makes it easier than ever for modern businesses to operate and grow on WhatsApp Business Platform. You can run and automate your sales, support, and customer engagement workflows on Rasayel in the easiest, simplest way possible.

We launched on Product Hunt today. I’d love for you to check it out and let us know what you think

https://www.producthunt.com/posts/rasayel

khalilovcmd

5 tahun yang laludiscuss

Trying to do our part to give back to the community of small businesses out there using social messaging apps to talk to their customers.

khalilovcmd

6 tahun yang laludiscuss

Which is indeed the case for us. We are (I am) based in Ireland, and there is a significant time different. Even though that's not the main culprit here but still applicable.

khalilovcmd

6 tahun yang laludiscuss

100% in agreement, that's how I felt too.

khalilovcmd

6 tahun yang laludiscuss

The story couldn't have ended when we first send them an email asking for cancellation (specifically since I mentioned the reason and gave feedback upfront). It could have been done at "Sure, we will cancel it and delete your account data now."

khalilovcmd

6 tahun yang laludiscuss

Hmm, interesting. They must know that I (we) are not using this, because I didn't even know this feature exists and our customers are happy getting sent Stripe invoices.

khalilovcmd

6 tahun yang laludiscuss

Thanks a lot! Very good to know, appreciate it.

khalilovcmd

6 tahun yang laludiscuss

Ah, so we are incorporated in the Republic of Ireland, EU. I am talking to our lawyer today.

khalilovcmd

6 tahun yang laludiscuss

Happy to help root out these practices, and definitely feel you @ intense social anxiety part. :(

khalilovcmd

6 tahun yang laludiscuss

I think he means if we are using their "Recover" product which I explained in my email that we absolutely don't use it.

https://baremetrics.com/features/recover

khalilovcmd

6 tahun yang laludiscuss

Yes, I am equally puzzled, and I think the EU laws will favour us here – considering that we are incorporated in the Republic of Ireland, EU.

khalilovcmd

6 tahun yang laludiscuss

I did actually, and their last email reply yesterday was:

"Got it! Let me know how I can help with the dispute process."

I didn't post that update on Twitter I think.

khalilovcmd

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