I agree. Found the "I know a few things" spiel distasteful, and the general tone to be patronizing and rude. Attitudes likes this are negatively impactful and points for or against notebooks can be made without the toxicity.
There's a middle ground between buses and rail: building defacto rail lines by transforming far-left lanes and middle dividers into dedicated bus tracks and semipermanent bus stations.
Urbanized (Gary Hustwit, 2011) highlights the TransMilenio bus system, which serves the city of Bogota. It specifically covers elevating the experience and status of taking the bus by adopting positive aspects of rail systems: covered waiting areas, dedicated transit lanes, more reliable service. Except it's less expensive to implement and more flexible.
Fair enough. Your comment was more of a spark of a sentiment I've been carrying around for a little while. I can't agree enough that proper outage communication is important.
I agree with many of your points and appreciate your technical assessment of the actual post-mortem aspect, but your first comment seems particularly nit picky. It's a growing trend that when a company or person fucks up, we expect a big, grandiose, sobbing apology (and when they don't, we blow a gasket - a la Snapchat).
Now, I'm not saying that I don't expect companies to be forthright and take ownership of their mistakes, as well as apologize for them, but I can't help but feeling that expecting Dropbox and others to get on their knees and kiss their users' toes when something happens is a little melodramatic. On the one hand, yes, they made a mistake - on the other, we all know that technology is flawed, and these things happen, albeit rarely.
