I’ve been using an AI chatbot powered by GPT-4 to manage customer service tasks for my small business. The chatbot handles basic queries, FAQ responses, and routing, and it’s been a great time-saver. The service operates on a freemium model, where the base features are free, and you can pay for more advanced capabilities like analytics and integrations.
One challenge I've noticed is ensuring it works seamlessly across different business needs while staying easy to use. For those exploring LLMs, starting with a targeted niche and iterating based on real user feedback has been essential in maximizing the tool’s efficiency.