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Ask HN: Suspended by Google Domains

63 points·by ml-engineer·5 tahun yang lalu·49 comments

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ml-engineer
·5 tahun yang lalu·discuss
For ML/AI related feed: https://www.sciencewiki.com/
ml-engineer
·5 tahun yang lalu·discuss
Thank you. Very helpful!
ml-engineer
·5 tahun yang lalu·discuss
They are so shiny and so smart. It's easy to tell behind it is a group of truly smart people -- marketing, designers, engineers, and etc. Except, working with them have become our worst nightmare, the greatest risk to our existence.
ml-engineer
·5 tahun yang lalu·discuss
For anyone interested: Turns out, this is the right place to create a ticket for ICANN Contractual Compliance Complaint https://icannportal.force.com/compliance/s/generic-registrar.
ml-engineer
·5 tahun yang lalu·discuss
This truly is why Google should be broken up. I understand the anti-trust argument now.
ml-engineer
·5 tahun yang lalu·discuss
At this point, I would like to have NO relationship with Google, period. This has been a nightmare to deal with, and I have learned my lessons. NO GOOGLE.
ml-engineer
·5 tahun yang lalu·discuss
Good point!!
ml-engineer
·5 tahun yang lalu·discuss
Thank you. I have submitted a report to the ICANN Complaints Office (https://www.icann.org/complaints-office).
ml-engineer
·5 tahun yang lalu·discuss
Thank you, thank you for suggesting this!
ml-engineer
·5 tahun yang lalu·discuss
Yes! We are moving everything away from Google. No more Google products. Personally I have been fooled by their shiny, easy-to-use UIs. Turns out it's a trap!
ml-engineer
·5 tahun yang lalu·discuss
Indeed! We have contacted them 15 times, and provided as much detail as possible for case resolution. Forty-two hours later, we have yet to receive a single reply! It's truly astonishing.
ml-engineer
·5 tahun yang lalu·discuss
Sure, we have been doing this for several years so we are aware of these pitfalls. The issue is the way Google has been handling this case. There is no process, no communication. They have made extreme threats, with nothing to back it up, no way to respond.
ml-engineer
·5 tahun yang lalu·discuss
Forwarded you the original email. Thank you so much!!
ml-engineer
·5 tahun yang lalu·discuss
Exactly, I am learning it the hard way. I have been warned many, many times before (about Google) but I did not take them seriously.
ml-engineer
·5 tahun yang lalu·discuss
Absolutely not! We use double opt-in, with explicit subscribe call to action. We are fully GDPR/CCPA compliant.
ml-engineer
·5 tahun yang lalu·discuss
Thank you, especially for recommending Mint.
ml-engineer
·5 tahun yang lalu·discuss
We could not transfer the domain. I would like to because the whole community is currently being threatened. Not to mention, personally it could result in "termination of your account," the Google account that I have been using for more than a decade (for my emails, cell phone, wallet, etc)!
ml-engineer
·5 tahun yang lalu·discuss
That's from the past 30 days.
ml-engineer
·5 tahun yang lalu·discuss
Sure, we did reach out to Google Domains support team. They acknowledged the case as valid, however, could not answer any questions about it (because it is being handled by the compliance team). We spoke with 5 different agents so far.
ml-engineer
·5 tahun yang lalu·discuss
The suspension notice was definitely sent by Google:

From: [email protected] Subject: A message from Google Domains SPF: PASS with IP 209.85.220.75 DKIM: 'PASS' with domain google.com DMARC: 'PASS'

The email said:

Hi there,

Your domain was reported for spamming activities and will be suspended in 3 days. ... It may result in cancellation of your domain registration or termination of your account.

Regards, The Google Domains Support Team

---

So far the experience has been exactly the same as how Gitbook described their similar situation: https://blog.gitbook.com/tech/post-mortems/06-20-gitbook-dom....

No one at Google would answer any questions. And we have no idea what to do right now.