Yes, we switched to Jira from a piece of abandonware (simple php based bug tracker) several years ago. Jira is kinda slow sometimes, but not horrible. And yes, like you said, once you get it configured it works great.
Overall, we are very happy with Jira and it's worth the cost for the value it brings to the organization (still hurts the wallet, but it's at least justified).
...and then Atlassian comes along and rug-pulls on-prem Jira.
We only have ~80 users, so 1000-user-minimum data center isn't going to cut it for us. And there is an on-prem requirement, so no cloud option either (wouldn't want to anyway). And for that, I bitch. Fuck Atlassian and everything they do to appease their shareholders before the customers.
Overall, we are very happy with Jira and it's worth the cost for the value it brings to the organization (still hurts the wallet, but it's at least justified).
...and then Atlassian comes along and rug-pulls on-prem Jira.
We only have ~80 users, so 1000-user-minimum data center isn't going to cut it for us. And there is an on-prem requirement, so no cloud option either (wouldn't want to anyway). And for that, I bitch. Fuck Atlassian and everything they do to appease their shareholders before the customers.