>It’s interesting to me that they continue to spawn and nix products like this despite the reputation damage it causes.
I guess this means a "reputation" doesn't influence their profits. Some companies aren't in impression-making business, or even pretending-to-be-trying-to-make-their-customers-happy business.
Yes. I your car catches fire when parked, you probably want to grab a fire extinguisher instead of complaining, even though it's not technically your fault.
Oh, definitely; it could be based on literally anything, or just effectively random. But it doesn't change my view of whether the outcome is positive or not.