The Structure of “Unstructured” Decision Processes (1976) [pdf](media.corporate-ir.net)
media.corporate-ir.net
The Structure of “Unstructured” Decision Processes (1976) [pdf]
http://media.corporate-ir.net/media_files/irol/97/97664/reports/Mintzberg.pdf
3 comments
Decision analysis is the area which deals with this kind of problems: how to structure your decision processes
"this apparent lack of structure too often disguised an informal, unacknowledged and unaccountable leadership that was all the more pernicious because its very existence was denied."
Or in Software, the Big Ball of Mud architecture.
You always get some sort of structure. The question is whether you get any say in what that structure will be.