Ask HN: Bot to increase documentation usage and reduce support effort. Useful?

4 pointsby ptrenko8 anni fa3 comments

Hi HN, We've built a prototype question answering bot in our team which can use your documentation as a knowledge base to answer questions asked by website visitors with 40% hard corrects and 20-30% soft corrects.

You simply put a Javascript chat plugin on your site, dump your documentation and it answers queries not unlike a domain expert even without keywords.

Here are a few (cherrypicked?) exchanges using Amazon Reviews as answers. It doesn't generate answers, but picks the best it can (out of 1000 total answers)

[Headphone]

Q: Does this work with OSX?

A: It works really well on my Mac [Learn More]

[Foundation Cream]

Q: Is this a sunscreen?

A: I don't think it has SPF [Learn More]

[Mobiles]

Q: Isn't it expensive?

A: I found it definitely worth the price [Learn More]

Would you pay 10 cents per response from this bot?

4 comments

n-gate8 anni fa

I would pay something. I have to evaluate more to decide how much and under what pricing model.

ptrenko8 anni fa

Thanks! Let me know what sector you're in and your website. Currently thinking of $50/500 query increments. Is that too expensive? Any model suitable to you?

n-gate8 anni fa

How do I contact you? I'm building a product for businesses and would like to use this (when ready).

[deleted]8 anni fa