My 7 year old Chrome extension arbitrarily deleted for linking to chat support
3 comments
[deleted]
It's back!
"Thank you for reaching out to us. We have found your item to be compliant with all our policies. So, we have approved your latest submission. It will be available in the Chrome Web Store shortly."
"Thank you for reaching out to us. We have found your item to be compliant with all our policies. So, we have approved your latest submission. It will be available in the Chrome Web Store shortly."
That sounds like par for the course, sadly.
Wanted to make sure my extension was in good standing so accepted the agreement that I'm not violating any privacy policies. The extension is not and requires no page access permissions to function.
Which led to my app being reviewed and flagged as having a chat feature that wasn't in the description
"How to rectify: Update your item's description to describe all functionality or remove the corresponding source code from the package"
There is no chat feature. It's just an external link to a support page gitter.im
So I updated the description saying app has link to external page containing chat and submitted it for review
Then on Sunday morning my extension is deleted
"We have not received an update from you on your Google Chrome item before the expiration of the warning period specified in our earlier email.
Because your item continues to not comply with our policies stated in the previous email, it has now been removed from the Chrome Web Store."