No doubt, Apple is known for their products. But am starting to think, whether they still put a lot of attention building them. Here is why, I thought so…
Apple hosts a community website (discussions.apple.com), which allows community participation in it. This acts a repository to finding solution to your problems in Apple products.
Recently saw a HN: Thread (https://discussions.apple.com/thread/252433556) where some specific problem to display was mentioned.
Surprisingly I found same post tagged with “Me Too” by a number of people, who might face the issue.
Apple should realise that allowing “Me Too” tag is recipe for disaster according to Behavioural Design principles.
These sort of tags funnels the user into the issue, making a impact on the Apple’s reputation. People find easy to click “Me Too” and Apple might be driven towards issues that have higher “Me Too” counts.
Apple should take down the “Me Too” from public and instead, have some insights of the customer community with private questions like,
> I have exact the same problem
> I am facing similar problem
> I don’t have this problem
We could frame questions like this to the discussion users and get insights from them. The same insights can be shared publicly as well.
I feel, This approach will avoid unwanted attention to some posts, which is amplified by the Human Group Behaviour.
Apple hosts a community website (discussions.apple.com), which allows community participation in it. This acts a repository to finding solution to your problems in Apple products.
Recently saw a HN: Thread (https://discussions.apple.com/thread/252433556) where some specific problem to display was mentioned.
Surprisingly I found same post tagged with “Me Too” by a number of people, who might face the issue.
Apple should realise that allowing “Me Too” tag is recipe for disaster according to Behavioural Design principles.
These sort of tags funnels the user into the issue, making a impact on the Apple’s reputation. People find easy to click “Me Too” and Apple might be driven towards issues that have higher “Me Too” counts.
Apple should take down the “Me Too” from public and instead, have some insights of the customer community with private questions like,
> I have exact the same problem > I am facing similar problem > I don’t have this problem
We could frame questions like this to the discussion users and get insights from them. The same insights can be shared publicly as well.
I feel, This approach will avoid unwanted attention to some posts, which is amplified by the Human Group Behaviour.
Please leave your suggestion below.