Ask HN: Do you log your customer activity data?

1 pointsby white4 anni fa1 comments

Do you log your customer activity to any of the log management platforms, like Splunk, Datadog, Papertrail, Sentry, etc?

We do, and most of that data is focused on errors (eg., already registered, bad credit card, etc), although we do about 30% of events like "quote requested", clicked "sign up", etc).

We ended up creating a "sidecar", that processes the event, checks again our CRM in place (Hubspot, Zoho) and either proactively initiates a conversation via email, or sends transaction confirmation/error. (We store templates for different events, and adjusted to different channel - depending which one we know for the customer - like Push, SMS, email).

Would you use something like that?

If not, why not?

1 comments

rp364 anni fa

Anything that includes PII should be redacted or ignored. Most log libraries not support it or able to extend them. Once the logs goes to external platforms or archives, its will require additional effort to maintain the data/privacy. Also, logging should be minimal required and continually should be re-evaluated, so old/unnecessary logging can be eliminated.