OP here: I've been grappling with a decision for a project I'm working on - curious to hear what you think. It's about the user authentication approach for a SaaS AI agenda tool I'm developing, and I'm torn between two methods: traditional website-hosted accounts versus leveraging Chrome extensions for auto-login capabilities.
For a bit of context, the traditional route means users would create an account directly on our platform. This is the path well-ridden. It offers full control over the user experience and security but also adds friction to the signup process and requires handling more personal data securely.
On the flip side, I'm considering a Chrome extension that would automatically log users in when they load it and they'd be able to use it directly in their calendar. There is no hosting of their accounts on my site. This method could significantly reduce friction and improve the user experience by leveraging Google accounts already used by the browser. However, I'm conscious that it could limit the product's accessibility to non-Chrome users and potentially raise concerns about putting too much trust in a third-party ecosystem.
Here are the pros and cons as I see them:
Website-Hosted Accounts:
Pros:
-Full control over the user experience and security
-Platform agnostic .. works on any browser
-Direct relationship with users
Cons:
-Higher friction for sign-ups
-Requires robust security for handling personal data
Chrome Extension Auto-Login:
Pros:
-Lower friction for Chrome users
-Simplified login process
-Potentially faster adoption among Chrome users
Cons:
-Limited to Chrome users
-Dependence on Google's ecosystem
-Possible perception issues regarding privacy and security
I'd love to hear your thoughts on this. What has been your experience with either approach? Have you seen any innovative solutions that might offer a best-of-both-worlds scenario? Any feedback, experiences, or pointers would be incredibly appreciated!
For a bit of context, the traditional route means users would create an account directly on our platform. This is the path well-ridden. It offers full control over the user experience and security but also adds friction to the signup process and requires handling more personal data securely.
On the flip side, I'm considering a Chrome extension that would automatically log users in when they load it and they'd be able to use it directly in their calendar. There is no hosting of their accounts on my site. This method could significantly reduce friction and improve the user experience by leveraging Google accounts already used by the browser. However, I'm conscious that it could limit the product's accessibility to non-Chrome users and potentially raise concerns about putting too much trust in a third-party ecosystem.
Here are the pros and cons as I see them:
Website-Hosted Accounts:
Pros: -Full control over the user experience and security -Platform agnostic .. works on any browser -Direct relationship with users
Cons: -Higher friction for sign-ups -Requires robust security for handling personal data
Chrome Extension Auto-Login:
Pros: -Lower friction for Chrome users -Simplified login process -Potentially faster adoption among Chrome users
Cons: -Limited to Chrome users -Dependence on Google's ecosystem -Possible perception issues regarding privacy and security
I'd love to hear your thoughts on this. What has been your experience with either approach? Have you seen any innovative solutions that might offer a best-of-both-worlds scenario? Any feedback, experiences, or pointers would be incredibly appreciated!