What, then, are we paying for?(quinnkeast.com)
quinnkeast.com
What, then, are we paying for?
https://quinnkeast.com/writing/software-is-problem-ownership
2 comments
Nobody pays for software. They pay for an SLA and a throat to choke when things go sideways.
Arguably that’s the “operations” and “relationship” parts described here. But right now, many companies are choosing to not pay for software because they can build a solution themselves.