Stripe closed my UAE business account and is withholding $3.5K
13 comments
This is the first time I've heard about this from Stripe, but basically, when they issue a refund, Stripe needs to generate a “refund invoice” that proves the refund was processed. If you have access to your account, just download it; otherwise, if you can't access your account, ask them to send you these “refund invoices.”
Once you have this document, you’ll be able to prove to your customer that the refund was processed.
So create a new invoice and use a different payment system.
So create a new invoice and use a different payment system.
> This is the first time I've heard about this from Stripe
Kids those days. As a warning: stay away from PayPal also.
Kids those days. As a warning: stay away from PayPal also.
> Kids these days...
Haha, if that makes me a bit younger, I’ll take it :)
I agree, that happens a lot with PayPal, unfortunately :(
I agree, that happens a lot with PayPal, unfortunately :(
Two things you can try: dispute it with your bank as an unauthorised hold if any of those payments were card transactions, and file a complaint with the DFSA if your business is in a free zone. Stripe does have UAE regulatory obligations and a formal complaint sometimes moves things that support tickets don't.
Really bad!
Horrible.
The client might be amenable to paying you some other way for that outstanding $3.5k if they've been refunded by Stripe.
I invoiced a client for some software service, about 6 or 7 invoices, after they paid them, stripe decided that my account was high risk and suspended it, even after asking for a review, they didn't change their mind and said the transactions will be refunded
They refunded all of the invoices but one worth $3.5k or so. I tried to contact their support but got no response, so I sent a complaint through their complains form, they responded with the following: "Summary: You have contacted Stripe to express your concern regarding the closure of your account.
Details of our review: We reviewed your account further, and we’ve determined that we still won’t be able to support [company name] moving forward. The closure of your account is in accordance with Stripe's Services Agreement: https://stripe.com/ae/legal/ssa#termination
Note that, in general, refunds on eligible card payments are issued within 5 days of the date of the account rejection. After the 5-day period, we will not be refunding additional charges. If a balance still remains in your account after all reversals have been processed, it will not be made available to you, in accordance with the Service Terms for Stripe Payments.
We know that this is disappointing news, and we're sorry that there's nothing more we can do."
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What can I do? My business is registered in the UAE