Three ways people respond to a problem (other than solving it)(improvesomething.today)
improvesomething.today
Three ways people respond to a problem (other than solving it)
https://improvesomething.today/responses-to-problems/
167 comments
I do this at work a lot and often the problem goes away because the stakeholders above me couldn't agree on the problem being important enough to solve for a long enough time.
When a problem survives this, usually it's worth solving.
When a problem survives this, usually it's worth solving.
I normally don't write stuff like this but I did not expect 9 upvotes. I expected a karma hit (but I prefer to just write honestly what I think). That's informative, thank you.
What you said isn't controversial. Its very often the case that people fret and worry about things that aren't 'problems' but instead are just 'stuff they don't like'. In the former case, ignoring it will often make it worse. In the latter case, if you wait a bit then people move on to other things to complain about.
That's lesson number one for GP's. Second lesson is to pay attention to correctly catch the remaining 5%. You can get help to solve them later.
Choose your battles.
Choose your battles.
Nice article, interesting to keep an open mind.
On "No. 0002. Preserving problems", it can happen to people too, no need for a complex system at the size of a company. I have often noticed recognized experts keeping the root of the problem unsolved because it was justifying their position. I may even have been subject of this curse. As an expert, you may know the root cause but have no incentive to solve it and it can be harder to mobilize ressources to solve the root cause than to keep solving the superficial issue. It is management or outside help role to identify and push for solving problems at their root, but it takes time and dedication because of expertise. As most of the time, incentives explain nearly everything.
I often found the opposite can be be true, people can, for decades on end, be totally ignorant of what happens next door. When you show them the effect of their ignorance you often get something akin to the stages of grief. Definitely the anger, and with you in particular. The, 'I don't care whose fault it is, I'm not here to apportion blame' line only goes so far, especially since other managers and even the CEO might be very interested in apportioning blame. At least they are allies for the change that needs to happen
In terms of the expert observation, I've seen this happen a number of times in conjunction with "not invented here" (and probably been guilty of it myself at times) - "the commodity solution doesn't do X that we want", "yeah our in house solution doesn't do x,y,z that the commodity solution does but just a little more effort and it'll be perfect"
Spoiler: neither the commodity solution or the in-house solution will ever be perfect, and you should be really self critical of whether you're building something in-house to scratch your own itch.
If you can find a commodity solution with the right extension points that's often the best solution, failing that many times it's worth accepting the limitations, rarely it's worth investing in the totally bespoke thing (outside of your core domain/proposition).
Spoiler: neither the commodity solution or the in-house solution will ever be perfect, and you should be really self critical of whether you're building something in-house to scratch your own itch.
If you can find a commodity solution with the right extension points that's often the best solution, failing that many times it's worth accepting the limitations, rarely it's worth investing in the totally bespoke thing (outside of your core domain/proposition).
This specific problem reminded me of Batman.
This is a gross oversimplification of my experience with conservative vs. liberal friends.
But there is enough truth in it to at least be worth the humor.
My conservative friends respond to a problem by mashing all its symptoms, and often operate on assumptions they have never tested. And would resist testing.
My liberal friends respond to a solution, veering away hard from the solution's costs, without first asking how they can be mitigated or if the accounting still works out positive.
Disclaimer: Could be anecdotal. Could be projection. But for my population of five people, the correlation is 100%! They would all likely agree too. Given enough beer, and with my recorder out of sight.
But there is enough truth in it to at least be worth the humor.
My conservative friends respond to a problem by mashing all its symptoms, and often operate on assumptions they have never tested. And would resist testing.
My liberal friends respond to a solution, veering away hard from the solution's costs, without first asking how they can be mitigated or if the accounting still works out positive.
Disclaimer: Could be anecdotal. Could be projection. But for my population of five people, the correlation is 100%! They would all likely agree too. Given enough beer, and with my recorder out of sight.
Do you have any concrete examples of this? I'm having trouble picturing these.
A couple examples. They are both common viewpoints that came up in low-key conversation. Other cases are similar. Self-described conservatives vs. liberals I know, seem to adopt a different set of highly correlated views.
Self-described conservative friend: Specific views about dealing with cultural differences that require some kind of resolution. The desire for immediate "simple" solutions, without any signs of awareness or respect for the "others" and why solutions were not attempted before.
My view: Patience is necessary for a real solution. Resolving these kinds of differences takes time, and often is best done case by case directly by the people involved in each situation until a common pattern emerges. The people needing accommodations deserve some extra respect, for the lack of it that made them invisible until recently.
Self-described liberal friend: Inability to consider economic closure over environmental costs, so the market maximizes resource/impact efficiencies relative to their actual costs. The dissonance being this would raise prices.
My view: We are destroying the environment, which economically should be viewed as a commonly held asset, not an unowned asset. The result is we are not optimizing its future value. Any (slowly introduced) rational pricing optimizes both costs and efficiencies, and incentivizes improvements for both. The longer we wait, the more damage our economy subsidizes.
These are reasonable intelligent people. I cannot tell you their nuanced views, just their reactions and a common human theme: reluctance to go deeper.
Self-described conservative friend: Specific views about dealing with cultural differences that require some kind of resolution. The desire for immediate "simple" solutions, without any signs of awareness or respect for the "others" and why solutions were not attempted before.
My view: Patience is necessary for a real solution. Resolving these kinds of differences takes time, and often is best done case by case directly by the people involved in each situation until a common pattern emerges. The people needing accommodations deserve some extra respect, for the lack of it that made them invisible until recently.
Self-described liberal friend: Inability to consider economic closure over environmental costs, so the market maximizes resource/impact efficiencies relative to their actual costs. The dissonance being this would raise prices.
My view: We are destroying the environment, which economically should be viewed as a commonly held asset, not an unowned asset. The result is we are not optimizing its future value. Any (slowly introduced) rational pricing optimizes both costs and efficiencies, and incentivizes improvements for both. The longer we wait, the more damage our economy subsidizes.
These are reasonable intelligent people. I cannot tell you their nuanced views, just their reactions and a common human theme: reluctance to go deeper.
I think GP means "masking" instead of "mashing"? And then:
Conservative: "homelessness is a problem! make homelessness illegal and people will get homes because they are homeless by choice!" ("is there any evidence that people are homeless by choice?" *crickets*)
Liberal: "defund the police!" ("but who would deter petty crime?" *crickets*)
Conservative: "homelessness is a problem! make homelessness illegal and people will get homes because they are homeless by choice!" ("is there any evidence that people are homeless by choice?" *crickets*)
Liberal: "defund the police!" ("but who would deter petty crime?" *crickets*)
Finishing the conservative sentence but not the liberal sentence? "Fewer armed police responsibilities for nonviolent issues such as homelessness" is more clearly the liberal position.
A person in my family started one of the first rape crises centers in the U.S. She always said "Police need to be social workers, and social workers need to be police" summarizing the issues each faced most that they were poorly prepared for all those generations ago.
A person in my family started one of the first rape crises centers in the U.S. She always said "Police need to be social workers, and social workers need to be police" summarizing the issues each faced most that they were poorly prepared for all those generations ago.
Nope, often it is mashing their feelings into balls of hatred and vitrole at groups of people instead of situations. There is a lack of nuance and a disdain for it.
I think you have made up a strawman here. Nobody actually thinks people just decide one day "I want to be homeless." The conservative position is they are homeless due to their own bad choices, which is absolutely true in a lot of cases. Their error comes from assuming that they can just reverse the situation by not making those bad choices anymore, but in reality it can be a one way door.
If you want dumb conservative positions on homelessness I would suggest "just lock them all up", "just make them get jobs", "just get them out of MY neighborhood."
If you want dumb conservative positions on homelessness I would suggest "just lock them all up", "just make them get jobs", "just get them out of MY neighborhood."
I grew up in Minsk (2M people) and seen obviously homeless person just once in my entire life. It's not illegal to be factually homeless, but illegal to do everything homeless people usually do, unlike in Berlin, where I live nowadays, like sleeping outdoors, camping (insane!), being intoxicated etc. In Minsk such people instantly removed into correction facilities, thus cities are clean and more importantly safe.
Does not sound particularly safe to be deported to a correction facility.
So that's a great example of conservatives preferring to punish people instead of actually solving the problem. Minsk people must live in fear of losing their homes, knowing that if they do, they will be disappeared.
Such people always have a choice of taking a job at a state factory and a room at its dorm plus enough salary to stay poor but fed and housed. If they refuse such option and willingly deny social norms, they're detained, sent to a labor camp, and forced to work there without right to leave, basically a prison. The good ol' socialist way of solving a problem.
Implicit in this is the assumption that the person is capable of being a productive worker. An awful lot of the homeless are psychiatric cases.
If after sobering up during detention or camp they're not able to work for mental reasons and a court agrees with medical picture then they're placed into asylum, often permanently. Either way, people are not afraid letting kids play unsupervised, travel to school on public transit and taking shortcuts through a park during a night.
Americans have this assumption that homeless people are violent. American homeless people respond by being violent, as it's required to defend themselves from the psychotic non-homeless people. For some reason, homeless people in other places aren't violent.
The picture is more complex. It is possible that Minsk has some shelters, rehabs and psychiatric wards that can house many of the homeless anyway, and policies that incentivize them to use one of such options instead just building a camp. (IDK)
American homelessness problem is massively fueled by lack of inpatient psychiatric healthcare. People who are clearly out of their mind are allowed to live like wild animals, so that no one violates their rights not to be institutionalized.
While the asylums of yesterday were quite often bad, this is no better and a balance should be reached. Instead the pendulum just swung wildly from extreme A to extreme B.
---------------------------------------------------------
Edit: I must come back to your statement:
"Minsk people must live in fear of losing their homes, knowing that if they do, they will be disappeared."
There is a hidden assumption in there, namely, the expectation that if someone loses their home, their inevitable fate is to camp in the street, start fires etc. It might be so in your jurisdiction, but that is not really true worldwide. Many places in the world will try to help you somehow, at least up to a point.
Of course, if you have such help available and still refuse to make use of it and instead start living in an encampment and bother/harass other people, you aren't an innocent victim anymore, but a general nuisance. In that case, why shouldn't you be punished for your anti-social behavior? Unless you are insane, of course. In that case, a hospital should it be.
Ultimately it is about which level of antisocial behavior under which conditions is tolerated by which society. I noticed that the American left is really into glorification of antisocial behaviour, which it re-interprets as a creative rebellion against the capitalist society that should never be corrected by anyone. This worldview is much less widespread in Europe and almost absent in Asia.
Outside the US, you will often get at least some help, but if you turn it down, the law will prefer peace of the commons to your right of doing whatever you feel like. E.g. most countries will at least try kick smelly people out of libraries and public transport, because it is an expensive, subsidized commons that shouldn't be repulsive for median customers, who are quite often poor-ish themselves.
American homelessness problem is massively fueled by lack of inpatient psychiatric healthcare. People who are clearly out of their mind are allowed to live like wild animals, so that no one violates their rights not to be institutionalized.
While the asylums of yesterday were quite often bad, this is no better and a balance should be reached. Instead the pendulum just swung wildly from extreme A to extreme B.
---------------------------------------------------------
Edit: I must come back to your statement:
"Minsk people must live in fear of losing their homes, knowing that if they do, they will be disappeared."
There is a hidden assumption in there, namely, the expectation that if someone loses their home, their inevitable fate is to camp in the street, start fires etc. It might be so in your jurisdiction, but that is not really true worldwide. Many places in the world will try to help you somehow, at least up to a point.
Of course, if you have such help available and still refuse to make use of it and instead start living in an encampment and bother/harass other people, you aren't an innocent victim anymore, but a general nuisance. In that case, why shouldn't you be punished for your anti-social behavior? Unless you are insane, of course. In that case, a hospital should it be.
Ultimately it is about which level of antisocial behavior under which conditions is tolerated by which society. I noticed that the American left is really into glorification of antisocial behaviour, which it re-interprets as a creative rebellion against the capitalist society that should never be corrected by anyone. This worldview is much less widespread in Europe and almost absent in Asia.
Outside the US, you will often get at least some help, but if you turn it down, the law will prefer peace of the commons to your right of doing whatever you feel like. E.g. most countries will at least try kick smelly people out of libraries and public transport, because it is an expensive, subsidized commons that shouldn't be repulsive for median customers, who are quite often poor-ish themselves.
The "meta" problem is that political in-fighting usually results in local optimization everywhere. Various departments throw each other under the bus to steal budget/people/resources. When leadership finally decides to right the bus, they hire an outside consultant; this is an important signal to the departments to stop the nonsense and tell the consultant what everyone knows but doesn't want to talk about. Serious problems require serious solutions. It is much easier to say if Y department would give us X, then line go up forever.
You make two big assumptions - 1) The problem is really a problem, it is not invented by the consultant, it is well defined, deserves "solving", 2) the person or team is the one who is responsible for doing something about it. 3) "Solving" is justified by overall cost-benefit view.
The "pushing around" could be about letting the right person/team handle it. "Preserving" could be due to lack of business justification to "solve" it. Promoting new problem could be due to poor understanding of the problem and solution, usually due to consultants pushing for it.
The "pushing around" could be about letting the right person/team handle it. "Preserving" could be due to lack of business justification to "solve" it. Promoting new problem could be due to poor understanding of the problem and solution, usually due to consultants pushing for it.
Seems related to the four risk management strategies:
- Avoidance
- Mitigation
- Transference
- Acceptance
- Avoidance
- Mitigation
- Transference
- Acceptance
Sounds like the classic 5 stages ... Denial, Anger, Bargaining, Depression, Acceptance.
Well, I guess both risk management and the 5 stages are inherently a human activity. Not too surprised that behaviour transfers across personal/professional boundaries. :D
I don't have a problem.
It's YOUR problem, actually.
I do have a problem, but problems are good if you think about it.
No matter how many problems I fix, there is always a new problem...
These problems aren't that problematic, they're trade-offs.
It's YOUR problem, actually.
I do have a problem, but problems are good if you think about it.
No matter how many problems I fix, there is always a new problem...
These problems aren't that problematic, they're trade-offs.
People often attribute the government's inability to solve a problem even after throwing billions of dollars at it; as a sign of incompetence. While there is plenty of incompetence within government; I think the 'Preserve the Problem' response is mostly to blame.
If we 'solved' crime, homelessness, drug use, poverty, etc.; then budgets would decrease and political power would diminish. Those in charge of solving the problem often have the least incentive to do so.
If we 'solved' crime, homelessness, drug use, poverty, etc.; then budgets would decrease and political power would diminish. Those in charge of solving the problem often have the least incentive to do so.
Problems like those don’t just get “solved” one time. They require ongoing maintenance to keep levels low/manageable. If that isn’t understood by those in government, I would say that is a level of incompetence.
This can play out in a couple ways. People can avoid solving the problem, because they think at that point the work is done forever. This is incorrect. People can also be scared (for good reason) that whoever is in charge will mistakenly assume no maintenance is needed after “solving” a problem and let everyone go. This would be incompetence in leadership.
I see both of these things play out on a smaller scale at work all the time. We keep solving the same problems, because ever time it’s “solved” people move on to new projects the upkeep falls behind, and the problem grows again.
This can play out in a couple ways. People can avoid solving the problem, because they think at that point the work is done forever. This is incorrect. People can also be scared (for good reason) that whoever is in charge will mistakenly assume no maintenance is needed after “solving” a problem and let everyone go. This would be incompetence in leadership.
I see both of these things play out on a smaller scale at work all the time. We keep solving the same problems, because ever time it’s “solved” people move on to new projects the upkeep falls behind, and the problem grows again.
I'm genuinely curious about even a hypothetical more detailed example of how some group would go about preserving a problem like homelessness, even unintentionally. I can't wrap my mind about how it would actually happen beyond simplistic sayings.
I live in Portland, OR where we have a large homeless problem and I continually hear that the groups being given money to help are incentivized to keep homelessness high for their own purposes. Like, obviously people who are paid like to keep getting paid but how would they go about making this happen when their job is the opposite?
I live in Portland, OR where we have a large homeless problem and I continually hear that the groups being given money to help are incentivized to keep homelessness high for their own purposes. Like, obviously people who are paid like to keep getting paid but how would they go about making this happen when their job is the opposite?
> would go about preserving a problem like homelessness
My state chose to outlaw homelessness [0] and to make it illegal for cities & counties to offer places to lawfully camp unless the campsites are basically enough to be KOA Campgrounds.
Actually solving homelessness is politically unacceptable, therefore it will be criminalized & preserved.
Notes:
0 - The crime is "unlawful camping".
My state chose to outlaw homelessness [0] and to make it illegal for cities & counties to offer places to lawfully camp unless the campsites are basically enough to be KOA Campgrounds.
Actually solving homelessness is politically unacceptable, therefore it will be criminalized & preserved.
Notes:
0 - The crime is "unlawful camping".
That's just pushing the problem around. You aren't doing anything about the actual cause.
"KOA stands for Kampgrounds of America, the world's largest system of privately owned and franchised campgrounds"
> how some group would go about preserving a problem like homelessness, even unintentionally
Simplistic version: San Francisco spends roughly $100,000/year on each homeless person. In services, salaries for people working on it, rent for office buildings etc. I am willing to bet many of these people would not be homeless if we just gave them $100,000/year without all the middle bureaucracy layers.
Simplistic version: San Francisco spends roughly $100,000/year on each homeless person. In services, salaries for people working on it, rent for office buildings etc. I am willing to bet many of these people would not be homeless if we just gave them $100,000/year without all the middle bureaucracy layers.
This is a fallacy because it's not the same people homeless each year. There's substantial turnover in the homeless population.
"Replace services with direct transfers" would eliminate homelessness for 1 year. Then new people would become homeless, and you'd have no services, because your budget is already committed to the "year 1 homeless-cohort."
The money spent grows quadratically (not linearly) over time.
"Replace services with direct transfers" would eliminate homelessness for 1 year. Then new people would become homeless, and you'd have no services, because your budget is already committed to the "year 1 homeless-cohort."
The money spent grows quadratically (not linearly) over time.
If you only gave $100k to the people who are currently homeless that year, then (ignoring that people would start keeping themselves homeless for several years on purpose) you'd still end up better than the present situation.
Not likely: SF has ~7,973 homeless people now, and current spending provides housing for 14,498 "previously homeless" people: https://media.api.sf.gov/documents/Agenda_Item_9_HSH_Budget_...
Thus, cutting all budget for cash transfers could increase homelessness by 80%! (Are those 14,498 now-homeless people eligible for this year's $100k? They can't be, since you already spent it on the 7,973 currently-homeless people).
Model the situation as "X(t) people become homeless at year t, Y(t) people become housed at time t," and you'll see the most important metric is "how much can we decrease X and increase Y per dollar spent"?
"Number of dollars per current homeless" is not really meaningful at all.
Thus, cutting all budget for cash transfers could increase homelessness by 80%! (Are those 14,498 now-homeless people eligible for this year's $100k? They can't be, since you already spent it on the 7,973 currently-homeless people).
Model the situation as "X(t) people become homeless at year t, Y(t) people become housed at time t," and you'll see the most important metric is "how much can we decrease X and increase Y per dollar spent"?
"Number of dollars per current homeless" is not really meaningful at all.
If those are the actual numbers, you're proving GP's point. You can give each of those 14.5k people ~$55-60k instead of giving 8k people $100k and homelessness is still solved.
No, housing those people is only half the budget, so it's like $25k/person.
It's unlikely there's a trivial arbitrage to eliminate homelessness in a city full of engineers.
It's unlikely there's a trivial arbitrage to eliminate homelessness in a city full of engineers.
The market would probably solve it if you fired all the bureaucrats but there may be other side effects to that
Because there was no homeless before government programs.
It’s like history was the first casualty of late stage capitalism and no one knows about the new deal or the war on poverty.
It’s like history was the first casualty of late stage capitalism and no one knows about the new deal or the war on poverty.
They had homes, cardboard box homes. Then the government said a home couldn't be a cardboard box, and confiscated the cardboard boxes and now they sleep on benches.
> ignoring that people would start keeping themselves homeless for several years on purpose
Don't you need to spend on bureaucracy to figure this out? That then increases the cost.
Don't you need to spend on bureaucracy to figure this out? That then increases the cost.
How many of the homeless people in SF are from other parts of the US and are given one-way bus tickets to SF by their own hometowns? Because just giving them money could only possibly make that problem worse.
(Yes, this is a real thing that happens, though I'm not sure the extent. See https://www.theguardian.com/us-news/ng-interactive/2017/dec/... )
(Yes, this is a real thing that happens, though I'm not sure the extent. See https://www.theguardian.com/us-news/ng-interactive/2017/dec/... )
Not sure why I'm downvoted for asking a question based on reporting from a reputable source.
The biggest obstacle to that is the electorate. People (voters!) would go wild. Anything the NGOs do, however shady, won't compare to that.
We had a successful campaign to recall a progressive prosecutor over less.
We had a successful campaign to recall a progressive prosecutor over less.
But the idea that that is intentionally done is the leap, right? In my model of the world, it's very easy to believe how overlapping & duplicate programmes, middleman corruption, and ineffective programs can cause this without meaning to, rather than some deliberate attempt to engineer the morass of beuracracy.
I didn't say it was intentional, it's the result of millions of little decisions that all make total sense in isolation.
Identifying and distributing 100k to each homeless person would require many layers of bureaucracy.
As it should. It is not responsible to give millions of dollars in taxpayer funds to an intern and tell them to start passing it out to random people on the street.
As it should. It is not responsible to give millions of dollars in taxpayer funds to an intern and tell them to start passing it out to random people on the street.
All you have to do is promote policies that make the problem more palatable but don't actually solve it. Treatments instead of cures. As long as the problem needs treatment, the organizations dedicated to treating it will still be around, but as soon as it is no longer a problem at all, those organizations will cease to exist and everyone working on it needs a new job.
For homelessness, it's things like shelters, free meals, needle exchanges, etc. Make the life of the homeless easier without actually getting them into permanent housing. The actual solution to eliminate homelessness is to build more housing, along with financial arrangements to incentivize ownership and make it possible.
For taxes, it's accountants and tax preparation software like TurboTax or H&R block. The actual solution is to make the tax code simple enough that anyone can understand it and then withhold the appropriate amount so that nobody even needs to file. The big tax preparers have repeatedly lobbied against this.
For medicine, it's lots of prescription medication that you have to be on for life to "manage" your condition, as well as recurrent doctor's visits to diagnose and treat it. The actual solution for the vast majority of conditions that kill Americans today is diet, exercise, fiber, reduce stress, stop smoking, and wear your seatbelt. Modern medicine is also very adept at solving acute problems like broken bones, bacterial infections, appendicitis, etc. But once you've got a chronic condition of indeterminate source (many of which are actually solved by the advice above), you're in the system and can expect to pay through the nose for no solution.
For many construction projects (like say CAHSR), it's performing endless studies about how to build the project without actually building it. Some level of design is necessary for successful outcomes, but many agencies go around in circles with proposals and reports and environmental impact studies and voter referendums without actually having anyone actually pick up a shovel and start moving dirt.
For homelessness, it's things like shelters, free meals, needle exchanges, etc. Make the life of the homeless easier without actually getting them into permanent housing. The actual solution to eliminate homelessness is to build more housing, along with financial arrangements to incentivize ownership and make it possible.
For taxes, it's accountants and tax preparation software like TurboTax or H&R block. The actual solution is to make the tax code simple enough that anyone can understand it and then withhold the appropriate amount so that nobody even needs to file. The big tax preparers have repeatedly lobbied against this.
For medicine, it's lots of prescription medication that you have to be on for life to "manage" your condition, as well as recurrent doctor's visits to diagnose and treat it. The actual solution for the vast majority of conditions that kill Americans today is diet, exercise, fiber, reduce stress, stop smoking, and wear your seatbelt. Modern medicine is also very adept at solving acute problems like broken bones, bacterial infections, appendicitis, etc. But once you've got a chronic condition of indeterminate source (many of which are actually solved by the advice above), you're in the system and can expect to pay through the nose for no solution.
For many construction projects (like say CAHSR), it's performing endless studies about how to build the project without actually building it. Some level of design is necessary for successful outcomes, but many agencies go around in circles with proposals and reports and environmental impact studies and voter referendums without actually having anyone actually pick up a shovel and start moving dirt.
> For homelessness, it's things like shelters, free meals, needle exchanges, etc. Make the life of the homeless easier without actually getting them into permanent housing. The actual solution to eliminate homelessness is to build more housing, along with financial arrangements to incentivize ownership and make it possible.
I love the idea of building more housing, but I think a lot of homeless people have an income of literally 0, so wouldn't they be homeless regardless of how cheap housing is?
> For many construction projects (like say CAHSR), it's performing endless studies about how to build the project without actually building it. Some level of design is necessary for successful outcomes, but many agencies go around in circles with proposals and reports and environmental impact studies and voter referendums without actually having anyone actually pick up a shovel and start moving dirt.
Environmental impact studies are required by federal law for projects receiving federal funding. It's not CAHSR's fault that they have to be done. You then have to go through the process of acquiring land along the track, which you probably should do before people start moving dirt (it's going to be pretty embarrassing if your track has a hole in the middle where someone refused to sell their house).
I love the idea of building more housing, but I think a lot of homeless people have an income of literally 0, so wouldn't they be homeless regardless of how cheap housing is?
> For many construction projects (like say CAHSR), it's performing endless studies about how to build the project without actually building it. Some level of design is necessary for successful outcomes, but many agencies go around in circles with proposals and reports and environmental impact studies and voter referendums without actually having anyone actually pick up a shovel and start moving dirt.
Environmental impact studies are required by federal law for projects receiving federal funding. It's not CAHSR's fault that they have to be done. You then have to go through the process of acquiring land along the track, which you probably should do before people start moving dirt (it's going to be pretty embarrassing if your track has a hole in the middle where someone refused to sell their house).
> I love the idea of building more housing, but I think a lot of homeless people have an income of literally 0, so wouldn't they be homeless regardless of how cheap housing is?
There's research that shows why increased housing prices cause increased homelessness. One of the mechanisms is that the family and friends of the homeless can no longer afford the additional space to house the folks who have literally $0 because they themselves are priced out of larger homes or have to rent space to make ends meet.[1]
> Unlike Diona’s mom, Sherman’s parents had extra space. That’s very common among homeowning, empty-nest parents, meaning that a great deal of vacant housing is in the hands of the two people who are most likely to love and forgive an adult child in dire circumstances. But in more expensive regions, fewer parents (or other loving figures) have that resource, either because they couldn’t afford to buy a house in the first place or because there are demands from multiple family members to share the legacy residence.
[1] https://doodles.mountainmath.ca/posts/2025-01-16-homelessnes...
There's research that shows why increased housing prices cause increased homelessness. One of the mechanisms is that the family and friends of the homeless can no longer afford the additional space to house the folks who have literally $0 because they themselves are priced out of larger homes or have to rent space to make ends meet.[1]
> Unlike Diona’s mom, Sherman’s parents had extra space. That’s very common among homeowning, empty-nest parents, meaning that a great deal of vacant housing is in the hands of the two people who are most likely to love and forgive an adult child in dire circumstances. But in more expensive regions, fewer parents (or other loving figures) have that resource, either because they couldn’t afford to buy a house in the first place or because there are demands from multiple family members to share the legacy residence.
[1] https://doodles.mountainmath.ca/posts/2025-01-16-homelessnes...
In the homelessness example, it's not so much that the programs and groups want to justify their continued existence (though that might be happening too). It's that the programs themselves incentivize more of the problem. When they give things to homeless people, such as food, shelter, clothes, social services, even needles and a "safe place" to get high in some cases, and often with few or no conditions, they make being homeless more tolerable. Word gets around, and people who could not feasibly be homeless where they are are drawn to Portland because they will get more support there.
None of those things make homelessness appealing in any absolute sense. Like, if people had a (reasonable-to-them) path to getting a home, the vast majority would go for it even if there were a bunch of services available.
The real answer is that the electorate is vehemently opposed to providing paths like that if those paths feel even remotely like "unfair handouts". Votes hate that idea even if it would be empirically cheaper. We collectively preserve the problem of homelessness because we feel like people who can't/won't work deserve to be unhappy, because we believe that we need the threat of homelessness to coerce people into working, because we believe people on drugs/etc are undisciplined and immoral, because... well, you get the idea.
The real answer is that the electorate is vehemently opposed to providing paths like that if those paths feel even remotely like "unfair handouts". Votes hate that idea even if it would be empirically cheaper. We collectively preserve the problem of homelessness because we feel like people who can't/won't work deserve to be unhappy, because we believe that we need the threat of homelessness to coerce people into working, because we believe people on drugs/etc are undisciplined and immoral, because... well, you get the idea.
I don't think many people are being homeless by choice no matter how comfortable it is. Perhaps it makes more of them choose homelessness over suicide but I don't think it's making anyone choose homelessness over homefulness.
You know what does though? Making it really hard to get a home. That makes more people homeless. I hope that's obvious.
You know what does though? Making it really hard to get a home. That makes more people homeless. I hope that's obvious.
Quite a few are homeless by choice. There are shelters available but they choose not to go because the shelters ban drugs. So they choose drugs over shelter.
It's easy to frame it like this to portray them in a negative light. Many also ban pets, enforce strict curfews, force you to live in close quarters with people who you don't know and who can be dangerous to you, demand you practice their religion, separate you from partners, subject you and what they allow you to keep of your belongings to frequent searches.
I don't know about you, but that sounds horrible to me. I don't see how anyone can be surprised or aggrieved that some people choose to stay away from them under those conditions.
I don't know about you, but that sounds horrible to me. I don't see how anyone can be surprised or aggrieved that some people choose to stay away from them under those conditions.
Shelters also ban lots of normal things that make them harder to use, or have onerous rules around your schedule that make working impossible. There are a lot more reasons people don’t use shelters
I was homeless for 6 years in the PNW due to PTSD. A lot of people do not, under any circumstances, feel comfortable sleeping next to a violent offender, child abuser, or gang member. So they sleep outside and risk a lot instead.
When I was there, I counted about 2 drug users out of 100 people in a shelter in Spokane, Washington. The rest were either ex convicts, disabled/mental issues, or just simply lost their home.
When I was there, I counted about 2 drug users out of 100 people in a shelter in Spokane, Washington. The rest were either ex convicts, disabled/mental issues, or just simply lost their home.
I thought most homeless were drug addicts?! It’s hard to believe a healthy person could fall into homelessness. Maybe as OC mentioned only those who don’t do drugs go to shelters.
Suppose you got surprise evicted tomorrow and you didn't have any family nearby, you'd be homeless too.
You only end up on the streets if a lot of things go really wrong :
No family nearby. No friends willing to take you. No money to pay for rent even in the cheapest areas. No cheap temporary accommodation nearby of any sort. No government provided emergency housing available.
If you want to make it personal, I live in Sweden. There are lots of options available and no one lives on the streets if not for a mental illness that prevents you from seeking help, as help is available and easy to get. You can get a salary for indeterminate amount of time and pay for your own accommodation as long as you show you’re looking for jobs. If your job pays too little you can get a stipend from the government to pay for rent and food. So yeah I am sure I would never get homeless even if everything went wrong for me. If you live in a country where that’s not the case, you should really question what should the priorities of your country be (notice that basically all developed countries in the world and even many developing ones provide everything I mentioned above, with possibly one single, big exception).
No family nearby. No friends willing to take you. No money to pay for rent even in the cheapest areas. No cheap temporary accommodation nearby of any sort. No government provided emergency housing available.
If you want to make it personal, I live in Sweden. There are lots of options available and no one lives on the streets if not for a mental illness that prevents you from seeking help, as help is available and easy to get. You can get a salary for indeterminate amount of time and pay for your own accommodation as long as you show you’re looking for jobs. If your job pays too little you can get a stipend from the government to pay for rent and food. So yeah I am sure I would never get homeless even if everything went wrong for me. If you live in a country where that’s not the case, you should really question what should the priorities of your country be (notice that basically all developed countries in the world and even many developing ones provide everything I mentioned above, with possibly one single, big exception).
Jail time is a sure spiral into unemployment and homelessness, privations, and more jailtime.
The beatings will continue until morale improves.
You start by fixing the problem of people sleeping on benches and in tents. Then you go to those in cars, then those crashing on a couch, then those living 8 to a house, then families with small places, and so on. What the problem is keeps expanding until the resources allocated to it are spent.
Often, the homeless programs provide aid to the homeless with food and clothing and health care, not necessarily to make them not homeless.
It is much harder and expensive for homeless programs to create shelters or homes. It is also difficult if not illegal to force people into housing.
It is much harder and expensive for homeless programs to create shelters or homes. It is also difficult if not illegal to force people into housing.
But they're not even doing that. It's not the case that tents and benches have been solved and the definition expanded. There are still people sleeping on benches and in tents - more than ever before.
In your example, (it seem to me that) is not that the problems is expanding (getting worst) but it is reaching (helping) more people.
I think you could solve homelessness really simple by allowing something like a favela. It will be an eyesore so pick an area out of sight of rich people. Then split it into like idk 200sqft plots. Give everyone enough corrugated steel to build a primitive shelter. Have like a central sanitation place with a shitton of toilets and showers.
Does anyone within the system genuinely feel threatened by the idea that something like "crime" can be "solved" to the point that they're avoiding solving too much crime? Same logic for the others.
I don't think that anyone believes that some problems like crime and poverty can be solved such that it completely goes away. By 'solving', I meant take action such that the result is obvious in that the problem is greatly diminished.
And yes, I do think that individuals and departments feel threatened that they will be impacted if something like that actually happened.
And yes, I do think that individuals and departments feel threatened that they will be impacted if something like that actually happened.
The article is written from the perspective of a business / management consultant, rather than a public policy shop perspective. In general, I think social problems move slowly, and solving them in a three year business plan isn't realistic. You'll see many agencies use a version of Mayne's Framework or Contribution Analysis to report on progress for big social problems.
It's not that they perpetuate their own raison d'être, it's that they are addressing path dependent social problems, and changing a system with embedded systemic memory within a vast number of crevices (public, private, and cultural) to hide those memories is orders of magnitude more effort than creating the system at the start.
It's not that they perpetuate their own raison d'être, it's that they are addressing path dependent social problems, and changing a system with embedded systemic memory within a vast number of crevices (public, private, and cultural) to hide those memories is orders of magnitude more effort than creating the system at the start.
It's not quite that black and white. You have fixed amount of policing resources and it goes to the most impactful crimes. If crime goes down then they start caring about petty stuff. If it goes back up then they stop.
This applies more directly to something like foster care. My state is going through a budget crisis and anecdatally the result is significantly fewer kids coming into and remaining in care. It moves at the margins so a borderline case that might have resulted in removal before now doesn't.
As you note it's unlikely that some problems can be completely solved. But our resource allocation is mostly fixed or varies based on circumstances beyond whatever problem is being solved.
This applies more directly to something like foster care. My state is going through a budget crisis and anecdatally the result is significantly fewer kids coming into and remaining in care. It moves at the margins so a borderline case that might have resulted in removal before now doesn't.
As you note it's unlikely that some problems can be completely solved. But our resource allocation is mostly fixed or varies based on circumstances beyond whatever problem is being solved.
If this is true then a restructuring of the entire organizations might help. It seems the flaws are built in.
This is exactly what "defund the police" is (IMO) trying to say. The justice system (really it extends to the courts, the law itself, etc.) we have is corrupt. To really solve the problem that currently-existing policing purports to solve means scrapping it altogether and starting fresh, with fresh people, culture, goals, and processes.
It's going to be a much more granular detail than all of crime. If your job is to investigate counterfeited 27B-6 forms, you are going to be threatened by that form moving to being filed digitally with cryptographic signatures.
The homeless provide a visible incentive to work harder and pay more in rent, and property owners and other taxpayers certainly engage city services (mostly enforcement) in competitive battle for the big bucks.
There’s a lot of unrecognized coercion built into the incentive structure underneath the f** y* money tiers.
About 50,000,000 hours every day are spent in incarceration, and however many salaries for corrections jobs. The same kinds of system have been around since medieval times.
A LOT of crime can be solved. A huge percentage of perps are multi-repeat perps. Putting them away permanently would solve a lot of crime.
"75% to 83% of released prisoners are arrested for a new crime" https://bjs.ojp.gov/library/publications/2018-update-prisone...
"75% to 83% of released prisoners are arrested for a new crime" https://bjs.ojp.gov/library/publications/2018-update-prisone...
"Solved" (heavy quotes) because instiutionalizing dozens of millions of people with no improvement is a massive crime in and of itself.
That's like those stories of LLMs saying "I fixed the vulnerability in your app" by deleting the project entirely
That's like those stories of LLMs saying "I fixed the vulnerability in your app" by deleting the project entirely
Wouldn’t you say that the lowered crime rate enjoyed by the innocent as a result is an improvement?
Why not just incarcerate everyone between the age of 15-27, if what we're worried about is crime rate.
Because most of those people are not repeat violent criminals? We only need to incarcerate repeat violent offenders to reduce crime noticeably. This is not controversial. The data is linked-to above.
Is it really true that in places with longer jail sentences (specifically, tile spent in prison) and/or higher prison populations as a share of general population that there is less crime?
America has the most people in prison (both absolute and per capita) and also some of the highest crime rates, so it seems the correlation is the opposite.
Just to throw my two cents in. We could look at Singapore which does have harsher sentencing and low crime rates. However, there is a bit of caveat. Singapore has its red light districts where law enforcement sorta turns a blind eye. Its more of a, "so long as you keep your bullshit there, be classy about it and don't let it spill out, we will just conveniently ignore it."
… in the US
Yes, kind of obvious from the .gov right?
I read the comment you're replying to as saying, "in the US, but other countries may have different policies that result in lower recidivism, and that might change the conclusion; maybe people aren't inherently criminally insane, but can become useful members of society, if given a chance"
While I think your interpretation is possibly overly charitable, I agree my comment was unwarranted and unnecessary. I can't delete it at this point.
The overly charitable comment is exactly how I meant it. Let me phrase it a bit differently, if this study would be let’s say from Finland … it would have been the most straightforward comment to make. But it’s the US so it’s not.
You don’t need to delete your comment. It’s not a big deal. We all have different days.
You don’t need to delete your comment. It’s not a big deal. We all have different days.
That is a very curious and rather optimistic reading into three words. Why not project that they meant that crime is not solvable in other places?
seems cruel and unusual…
Unusual? Only because we've made it so. Cruel? Nah. Locking someone up because they're criminally insane is less cruel than letting them roam the streets, both to the perpetrator and the people around them.
While preserving problems is undoubtedly a natural incentive, I think Hanlon's razor applies here. Just today I was reading Competent Bureaucracy - Rebuilding State Capacity (<https://cdn.sanity.io/files/d8lrla4f/staging/cf7eedaf5d21d27...>) on the topic of agency structure promoting success (the author has done a nice amount of work in the past - e.g. https://www.statecapacitance.pub into this history of this topic).
Pournelle’s Iron Law of Bureaucracy: every organization has two groups of people. The first group cares about the organization's main goal. The second group cares about the organization itself. Group two always wins, takes control, and writes the rules.
So NGO’s go from combating homelessness to being the organization about homelessness.
I sometimes think organizations should be set up with hard end dates. At which point the organization is disbanded and resources redistributed. If the problem still exists a new ord should be created with a new scope and new timeline.
So NGO’s go from combating homelessness to being the organization about homelessness.
I sometimes think organizations should be set up with hard end dates. At which point the organization is disbanded and resources redistributed. If the problem still exists a new ord should be created with a new scope and new timeline.
I am not aware of any real tests of effectiveness of these organizations, but I am a huge proponent of progressive UBI so that the systems might actually serve people with chronic or recurring need and not simply being dragged along.
What we do as a democracy is cede the status quo to paternalistically penalizing the poor out of contention, and is pretty ethically corrupted bh it’s own effectiveness.
Simply: the Bureaucracy exists to perpetuate the Bureaucracy.
3 groups are suspect: Doctors, Police and Firemen. If they did their job well, they would have no job.
Politicians too, by having big problems they guarantee they can get people to vote for them by promising to solve those problems. But people are getting smart to that. The Who said it well: We won't get fooled again.
Doctors have their Hippocratic oath. Do police and firemen have something similar, or don't they need it?
Politicians too, by having big problems they guarantee they can get people to vote for them by promising to solve those problems. But people are getting smart to that. The Who said it well: We won't get fooled again.
Doctors have their Hippocratic oath. Do police and firemen have something similar, or don't they need it?
Why stop at them? Lawyers, politicians, psychologist, bookkeepers, the list goes on and on. Why? Because our GDP includes them. Look the numbers are higher. It doesn't matter if your work promotes a parasitic outcome. The system produces it's own problems and then diligently works to solve them... Yeah, right.
Am I wrong in thinking this comment is absolutely bonkers? It's basically a conspiracy theory.
When I lead teams and thought of how to motivate them to get certain things done, like code quality, I found it best to frame why certain things got done as a mixture of constraints and incentives. ie. What was preventing people from doing a thing and what motivated them to do thing.
You're basically arguing that there's no constraints to these problems and that people are incentivized to proliferate them. Do you distrust people that much?
Isn't it easier to surmise that there could be a lot of constraints and not a lot of incentives to solve these issues?
Or heck... just a shit ton of constraints than incentives?
I mean... there are people who are incentivized to keep drug use going: drug dealers and kingpins. And I'm sure there are some with their hand in governments. But there's no way that's the default.
When I lead teams and thought of how to motivate them to get certain things done, like code quality, I found it best to frame why certain things got done as a mixture of constraints and incentives. ie. What was preventing people from doing a thing and what motivated them to do thing.
You're basically arguing that there's no constraints to these problems and that people are incentivized to proliferate them. Do you distrust people that much?
Isn't it easier to surmise that there could be a lot of constraints and not a lot of incentives to solve these issues?
Or heck... just a shit ton of constraints than incentives?
I mean... there are people who are incentivized to keep drug use going: drug dealers and kingpins. And I'm sure there are some with their hand in governments. But there's no way that's the default.
Yeah, it's a little bonkers. I've run into it a few times IRL, and I find that it tends to come from the kind of guy mocked in this XKCD: https://xkcd.com/793/ That is, somebody who is basically unfamiliar with the subtleties of the problem, thinks of an "obvious solution" for it, and then assumes that anybody who doesn't do it isn't trying to solve it.
> If we 'solved' crime, homelessness, drug use, poverty, etc.;
Crime is really hard to solve, but many cities in the USA and elsewhere have managed to largely do it.
Homelessness is something I think is very much an American problem among developed nations. It’s always shocking to see the campgrounds in American cities, some of the richest in the world, coming from Europe. I suspect it’s mostly related to drug abuse and the lack of social assistance for those in need which the Americans are allergic to solving due to the culture of freedom, or autonomy at all costs (which somehow gets interpreted as not having to pay taxes to help those in need).
Crime is really hard to solve, but many cities in the USA and elsewhere have managed to largely do it.
Homelessness is something I think is very much an American problem among developed nations. It’s always shocking to see the campgrounds in American cities, some of the richest in the world, coming from Europe. I suspect it’s mostly related to drug abuse and the lack of social assistance for those in need which the Americans are allergic to solving due to the culture of freedom, or autonomy at all costs (which somehow gets interpreted as not having to pay taxes to help those in need).
It's just an incentive problem. If the people in the government would get fired or lose their personal income if they did not deliver results, then they would be effective like you wouldn't believe.
As it is, they're spending other people's money on other people's problems with effectively no accountability.
As it is, they're spending other people's money on other people's problems with effectively no accountability.
It becomes a "problem farming" situation. Someone who profits from a problem existing, will work to preserve the problem either consciously or unconsciously, or perhaps even just through a process of evolution.
This applies to both public and private spheres. Just as justice systems farm criminals, dating apps farm romantically frustrated people and so on.
This applies to both public and private spheres. Just as justice systems farm criminals, dating apps farm romantically frustrated people and so on.
The interesting twist is: now what does that tell us about people who say they will cut the waste of government incompetence?
Possibly the dumbest take I've ever seen on HN.
Like politicians are going "without the homeless, I won't have anything to do anymore!". Like the street workers are thinking "shit, what'll I do if this goldmine dries up"?
Ridiculous.
Like politicians are going "without the homeless, I won't have anything to do anymore!". Like the street workers are thinking "shit, what'll I do if this goldmine dries up"?
Ridiculous.
Big Pharma is trying to preserve cancer. Wake up sheeple!
Goldman Sachs asks in biotech research report: ‘Is curing patients a sustainable business model?’
https://www.cnbc.com/2018/04/11/goldman-asks-is-curing-patie...
https://www.cnbc.com/2018/04/11/goldman-asks-is-curing-patie...
They asked a tough question that needs to be addressed. It's as necessary as "is there a place for assisted suicide?" question.
They proposed 1) Address large markets; 2) Address disorders with high incidence; and 3) Constant innovation and portfolio expansion.
Does that sound like to you they proposed not curing patients?
They proposed 1) Address large markets; 2) Address disorders with high incidence; and 3) Constant innovation and portfolio expansion.
Does that sound like to you they proposed not curing patients?
That report proposed three pretty reasonable approaches to this problem, and none of them were "avoid curing diseases."
Famously, a pharma company.
Not quite, but big pharma promotes preventive screening in excess of what is justified. They don't care if false positives create stress and unnecessary, dangerous procedures that eliminate the benefit of screening. They just want to make sure before you die they get a chance to sell their most expensive drugs.
No. 0004. Pretermit new problems
https://dev.to/solidi/ways-people-respond-to-problems-3fhm
https://dev.to/solidi/ways-people-respond-to-problems-3fhm
How are (tech) consultants typically hired? They also go through the nonsense of live coding / systems design interview? Or they get asked specifically about the problem they need to solve and see if they are a good fit or not?
> … they inadvertently perpetuate the problem
“Inadvertently”? Seldom.
“Inadvertently”? Seldom.
Do you think people look in the mirror and say “I’m going to be a terrible person today?”
They look in the mirror and say “good job playing the hand you’re dealt - keep it up!” even while what they do is objectively terrible.
Humans have an incredible capacity for rationalizing their own behavior.
They look in the mirror and say “good job playing the hand you’re dealt - keep it up!” even while what they do is objectively terrible.
Humans have an incredible capacity for rationalizing their own behavior.
That’s definitely not “inadvertent.”
It is.
Everyone rationalizes their emotional responses. Hangry. Rush-hour impatience in traffic. If you can avoid it, never appear before a judge just before lunch or the end of the day.
Everyone rationalizes their emotional responses. Hangry. Rush-hour impatience in traffic. If you can avoid it, never appear before a judge just before lunch or the end of the day.
A response that needs to be rationalized is sort of by definition not inadvertent
It might not be intentional but it's not inadvertent
It might not be intentional but it's not inadvertent
> Do you think people look in the mirror and say “I’m going to be a terrible person today?”
There are plenty of people who are motivated by hurting/harming their "enemies". You may have heard them brag "own the libs", or similar rhetoric, while doing something objectively terrible.
There are plenty of people who are motivated by hurting/harming their "enemies". You may have heard them brag "own the libs", or similar rhetoric, while doing something objectively terrible.
> Do you think people look in the mirror and say “I’m going to be a terrible person today?”
Not so directly, but I do think that a lot of people don't put any effort into being a good person.
Think of the shopping cart problem. Good people return their shopping carts to the store or a cart return. Many people can't be bothered to do that.
People think "oh I'm not bad for leaving my cart in a parking spot" they think "stealing or damaging a shopping cart is what bad people do"
But they're still kinda bad people for not returning their carts. They're certainly choosing not to actively be good people.
Not so directly, but I do think that a lot of people don't put any effort into being a good person.
Think of the shopping cart problem. Good people return their shopping carts to the store or a cart return. Many people can't be bothered to do that.
People think "oh I'm not bad for leaving my cart in a parking spot" they think "stealing or damaging a shopping cart is what bad people do"
But they're still kinda bad people for not returning their carts. They're certainly choosing not to actively be good people.
They might agree that they would be a better person if they returned their shopping cart. But how many would sincerely state "I won't return the cart because I don't care about putting any effort into being a good person"?
I'd bet you'd get a litany of complaints about the parking lot, the cart, the store, the weather, anything but their own decisions.
I'd bet you'd get a litany of complaints about the parking lot, the cart, the store, the weather, anything but their own decisions.
Yeah. What it boils down is "I don't want to put in even a tiny effort or suffer any inconvenience to do a simple chore that helps other people"
Which isn't something I think good people say
Which isn't something I think good people say
I think usually they say something like "I'd put it back but I'm late for my next appointment" or "I already buckled my kid in the car and I don't want to leave him," maybe some variation on "well they pay someone to come gather these up so I don't have to."
sure, but that's my point. People doing objectively bad things all day think they are doing just fine.
It's the inverse of the essentialist fallacy. Faced with a bunch of evidence (if they cared to look) that they are consistently making life worse for themselves and everyone around them, their reaction is "I am not a bad person. I didn't even really do bad things, I just did the same stuff anyone else would do, plus it wasn't that bad, plus I like to think I'm awesome, so that's what I think."
BTW I think this is an inherent human trait and I have it too. Some are just really good at it.
It's the inverse of the essentialist fallacy. Faced with a bunch of evidence (if they cared to look) that they are consistently making life worse for themselves and everyone around them, their reaction is "I am not a bad person. I didn't even really do bad things, I just did the same stuff anyone else would do, plus it wasn't that bad, plus I like to think I'm awesome, so that's what I think."
BTW I think this is an inherent human trait and I have it too. Some are just really good at it.
reminds me of an old meme
> have "problem"; don't care: no problem
> have "problem"; don't care: no problem
One doesn't need to be a consultant to realize how people respond to problems (other than solving them).
But it helps. Perhaps. Maybe even more so if you (=consultant) leave with just the recommendations, without actually implementing them. Which is what most of the Big 4 consulting companies do.
(Guilty, to be honest. And that's why (partly) I gave up mgmt consulting)
But it helps to understand where people are coming from to realize why the problems exist in the first place.
But it helps. Perhaps. Maybe even more so if you (=consultant) leave with just the recommendations, without actually implementing them. Which is what most of the Big 4 consulting companies do.
(Guilty, to be honest. And that's why (partly) I gave up mgmt consulting)
But it helps to understand where people are coming from to realize why the problems exist in the first place.
There is a fourth that the author would never mention:
Hire consultants about the problem
Hire consultants about the problem
Have unpopular solution or mitigation strategy, hire consultants, execute, blame the consultants
My favourite pathology is change the problem. Piggybacking on an organisational problem to solve it while promoting a personal objective. This is a subtle pathology, quite common e.g. when a new framework is introduced etc.
Somehow made me think of every 'modern' HR department.
The pushing problems around under the guise of solving them for political gain is what corporate and government malfeasance is all about.
The better you are at the game the higher you climb!
The better you are at the game the higher you climb!
Three more common ways of responding to a problem:
Weaponize it.
Study it.
Blog about it.
Weaponize it.
Study it.
Blog about it.
There’s a fourth: deny
There's a 0th: empathy. They want to hear you say you heard them, hear you say the problem is a problem, and have you say the problem is making things harder.
Fascinating demonstration of denial
The cool thing about this one is that you don't even have to understand what they said, just learn how to repeat it back to them with a sad look on your face.
My colleagues like this one.
or perhaps thats the first response?
in any case, as a hard core problem solver who is currently overwhelmed with problems I am bieng forced into no choice paragmatic responses. where I have lost any reserve capacity, deflect, move, deny a problem and get some rest, eat, shave the yak, before rejoining the fray with enough energy to perform is just part of the routine now. ie: triage or go under, which may be habit forming
in any case, as a hard core problem solver who is currently overwhelmed with problems I am bieng forced into no choice paragmatic responses. where I have lost any reserve capacity, deflect, move, deny a problem and get some rest, eat, shave the yak, before rejoining the fray with enough energy to perform is just part of the routine now. ie: triage or go under, which may be habit forming
Denying the problem exists is not the same.
Denying that the problem is a “problem” would be.
In the first case, the affected do nothing because there is no problem.
In the second, it’s “not a problem” because they did a thing and moved it elsewhere.
Denying that the problem is a “problem” would be.
In the first case, the affected do nothing because there is no problem.
In the second, it’s “not a problem” because they did a thing and moved it elsewhere.
the other possibility is that the problem is somebody elses, rendering it invisible
and therefor potentialy usefull in it's own right
[deleted]
There's another approach of responding to hard problems that I've used to great success: making the problem easier.
This approach only works when the problem isn't actually the problem. Meaning you are trying to solve a problem A with solution X but implementing solution X turns out to be difficult and becomes a problem in itself.
I used to get bogged down on making solution X work but solution X is not the actual problem I'm trying to solve. Problem A is.
So try easier to implement solution Y instead of solution X and bang problem solved.
This approach only works when the problem isn't actually the problem. Meaning you are trying to solve a problem A with solution X but implementing solution X turns out to be difficult and becomes a problem in itself.
I used to get bogged down on making solution X work but solution X is not the actual problem I'm trying to solve. Problem A is.
So try easier to implement solution Y instead of solution X and bang problem solved.
The problems you have are solutions to the problems you don't want to admit to yourself are actually having.
The company for which I work seems to be run by engineers. When learning to be an engineer you're taught that doing nothing is always a valid option. In Army leadership courses we were taught that ANY decision is better than NO decision.
My company is stifled by a bunch of engineers in leadership positions who always choose to defer up the chain rather than make a decision themselves.
My company is stifled by a bunch of engineers in leadership positions who always choose to defer up the chain rather than make a decision themselves.
As another commentator said "do nothing" is a decision. There's a distinction between "don't make a decision and hope someone else makes a decision" and "we acknowledge we're deciding to do nothing about X until/unless Y"
The people in leadership positions should be active participants, and not all decisions will be ones they are are able to make locally - but they should feel comfortable to present a POV and recommendation/tradeoffs upwards when that's the case. If the buck stops with them then they should be aware that "do nothing" is a decision that they are making.
The people in leadership positions should be active participants, and not all decisions will be ones they are are able to make locally - but they should feel comfortable to present a POV and recommendation/tradeoffs upwards when that's the case. If the buck stops with them then they should be aware that "do nothing" is a decision that they are making.
“Do nothing” can be a decision
The person who decides owns the risk. The cost of waiting is spread across the whole team, so escalating is usually the safer move for the individual.
>The most obvious example of how AI destroys the human ability to learn and think critically is its ubiquitous use in high schools and colleges. A study released in October 2025 found that 84 percent of high school students use AI to brainstorm ideas, edit or revise essays, and/or conduct research and find sources. Another 69 percent use ChatGPT to help with school assignments and homework.
Perhaps I am not as smart as author, but how is "brainstorming ideas" doing the "destroys the human ability to learn and think critically"? It is just cooperative work! Rich kids have private tutors, and do the "brainstorming" all the time!
I heard similar arguments when google search become widely available!
Perhaps I am not as smart as author, but how is "brainstorming ideas" doing the "destroys the human ability to learn and think critically"? It is just cooperative work! Rich kids have private tutors, and do the "brainstorming" all the time!
I heard similar arguments when google search become widely available!
Good article. I think a lot of people in the software development field should ponder over "No. 0002. Preserving problems", because a lot of rhetoric is basically advancing this position.
Software development traditionally is expensive, slow, adapts poorly, and so on. This worked in our favour as it gave us high paying jobs where we could always blame a framework, Microsoft, whatever, and estimate a week to move a button. These people are the ones who are the loudest at filling the silence with anti-AI propaganda because they desperately want to hold onto that problem.
Software development traditionally is expensive, slow, adapts poorly, and so on. This worked in our favour as it gave us high paying jobs where we could always blame a framework, Microsoft, whatever, and estimate a week to move a button. These people are the ones who are the loudest at filling the silence with anti-AI propaganda because they desperately want to hold onto that problem.
The most common response I see is "unfortunately this problem is impossible for us to fix because I can't be bother.. err I mean because of these technical reasons. Yes definitely that."
hug of death?
Sometimes this means 'creating' a new problem by pointing to something unconsidered that's 10x more important.