I never understood why companies didn't simply leverage 24x7 internet MSPs.
They are able to staff 24x7 by spreading the cost over multiple customers and working through the process of making your application manageable by a 3rd party is super beneficial.
Most of these companies will also do performance monitoring and analysis as well.
They see issues and optimization opportunities across multiple applications and know more than a single team who's only built one.
However, recently, I've come to understand that is AI is about the inherently unreal and that authentic human connection is really going to be where it's at.