Same here. I think most of these folks have never used paid Google Apps accounts, and extrapolate from their gmail.com experience. Google has follow-the-sun, toll-free support and those folks generally do know their stuff.
FWIW, this really does not align with my personal experience in the ed-tech sector. Either we're cut from a different cloth (unlikely?) or I lack the analytical skills and empathy to evaluate! :)
applying hindsight retroactively and prognosticating on that basis seems like a bozo kind of idea...
(post takes a single piece of Kevin's writing about Flash, from a then-Adobe staffer, from a few years back, and extrapolates - move along, nothing interesting here)
because it would allow spam houses to train their software to avoid the Google spam filter. No feedback loop makes it harder to train (not impossible, just harder)