This is a great write up. Blog posts like this, open and honest help a lot for starting entrepreneurs. I recommend it to everyone who is here just for comments.
I think you actually did. They are not saying - "Hey, we are having only a few 32bit customers, Microsoft should dump them". The problem is much more complex.
I wonder if this post on YN will make some movement towards resolving this. I wonder what is the issue and it sounds like a bug in their system which can cost their customers a lot of money.
Uber keep rising a bar for the shitty company every week. It's as degenerated as political elites of the west world. When you think they can't screw up anymore, they actually do. And people just get used to it while the company is pumping its revenues into marketing rather than growth and innovation.
Bought it, got all the secrets, all technology, software, made connections between key people, possibly made the company dependable on Google technology then sold it. Sounds like a perfect way to handle this.