Fairly sure Xero use NetSuite (or did- maybe they've since moved) and apparently went to great lengths at the time to make the invoice look like it was generated from Xero.
We looked at this exact setup recently but realised you can't suppress the unsubscribe link from any email customer.io sends.
You can set a flag so the user can't unsubscribe if you have a legitimate reason (e.g. transactional email) but I'm not a fan of the customer experience here as unsubscribe should mean that, unsubscribe.
One thought I have on your model is make your entry price some sort of bundle. Your product is designed for workflows and you can't really have a workflow with 1 user so already you are at 2 users to start.
I am sure you can play around with this but it feels like this product would benefit from getting into as many users hands as possible when you are establishing yourself in a client business. Atlassian is an example of this where all of their products (or almost all of them) are $10/10 users and once you hit 11 users, it goes up quite a bit. That might seem like quite a jump but imagine what you are paying in salaries at 11 people vs. what your JIRA subscription now costs?
But to clarify, they gave a service to people/teams who maybe they shouldn't have. Did the people signing up/using Slack know that? Maybe. Who's responsible to ensure it's enforced?
Things might be very different in the US, but interchange is nowhere near 2.5% for a debit card in Australia. Maybe that's what is levied to the merchant (or more) but by the time it gets back to the issuer, after merchant service fees and on-charged scheme fees it's more like 0.5% for a debit card.
I could be mistaken but business models built on interchange (I think) have been the downfall of a number of 'neo-banks' from the last 5-10 years. More recently I've seen people adopting a commercial-classified card (or other) for these types of plays for the sole reason of it attracting a higher rate of interchange vs a typical consumer debit card.
I've been using https://superhuman.com/ for a while. It really is as fast as they say and with their focus on keyboard shortcuts, you can fly through your inbox(s).
It's not free but then again, that's a good thing I hope. Implies they plan to be around for a while!
Agree- it's up to us to make the most of this opportunity now. I hope YCom get some good data and learning for next years course off the back of it too.
I was quite impressed with the service until I found out the only way of using it is via an embed. For documents that (can) be as key as these, I am not 100% comfortable relying on Termly to always work as it should.
I contacted support and they advised them embed is the only option which makes it a non starter for me now, otherwise I would have happily paid the subscription as I do think the documents could be quite useful as a starting point.
If you want to 'compete', the way to play the game is to promote yourself as most of the time, no one else is going to. This is obviously what your colleague is up to.
I used to get mad about the same thing happening to me and it happened a lot. After talking to different people about ways to manage it, I decided to come to terms with it because I wasn't that interested in the alternative (self-promotion). Now I take comfort from the fact if they have to take credit for it, they are obviously worried about something that I am not.