Thinking it might be time to push for some laws to mandate companies have better systems to handle and address concerns that impact customers businesses and livelihoods.
This inability to reach and/or get things resolved through customer support channels seems endemic, and probably generally part of the enshittification trend as a whole.
Not only do we need right to repair legislation across North America (and the world), but we also need right to continue using - as in - they fold, the code (e.g. licensing server) becomes open source, or something similar, so people can continue to use these products.