I was a Platinum subscriber for a few years. It's definitely not a scam, but in my opinion, they completely fail at detecting cheaters.
It's very frustrating when you lose a lot of games to cheaters. I cancelled my subscription and moved to Lichess — and although I still lose games, I don't feel like I'm being cheated nearly as often as on Chess.com.
Excellent! I was looking for a lightweight OSS alternative to Freshdesk/Zendesk and, honestly, didn’t find any worth deploying. Yours looks very promising, and we’ll definitely assess it.