Congrats on the launch! This seems like a great beachhead / GTM strategy for an insurer to get off the ground.
Curious about the footnotes you mentioned: "Thirty-five cents of every dollar spent goes to clinical waste, unnecessary services, administrative bloat, or fraud. (We could give footnotes, but doubt anyone needs convincing.)" Is there any one good source, or a few good sources, on this breakdown?
Some key rules I've found are to avoid the challenges you're describing are to evaluate quality (use the software + check their docs + talk to customers) and portability (actually make sure the exports work the way you need them to) before considering using or recommending any new piece of saas
Working on a search/review/ratings engine (https://tooltip.com), that currently operates as a consulting service, because I've found that parsing through all the muck is a waste of human time and anxiety (also, ppl often end up on the WRONG solution because they didn't have enough time or the right resources to search)
Edit: More immediate practical strategies are to use a spreadsheet that aggregates up from the dept level to the company level to keep track of all users/accounts, or buy a piece of SAAS to manage dedicated procurement / billing (there are a few alternatives out there on this front nowadays)
Edit: think actually y'all are in a different report category with a different comparable set of companies, but added it to the list for when that time comes
An old roommate used to work at a lab that also researched this stuff. Similar conclusions, or at least strong signs of some impact on humans, if I recall correctly
You should try a virtual office space. It's a nice feeling of we're jamming together for small teams sometimes.
The recommendation as written is Here.fm or Gather depending on your vibe. Teamflow was good too so it's really about your energy. Wrote up a list to help you decide. https://tooltip.com/reports/virtual-office-space if you'd like to read the whole report
As a note, the manga is a lot less "hard" but no less enjoyable than the anime. For the anime they had a bunch of space folks consult to fix things up so if the space faring details bother you watch that.