In the past, for me, the word should was the blocker to improving on some of these. e.g. Senior manager X should know how this works. Programmer Y should be promoted. Technical debt Z should be paid down. I used to get stuck on this dismissive stance. It was the idealist in me saying we shouldn't have to waste energy on this stuff because it should be common sense. I was seriously lacking compassion for some situations. I think learning to synergise my empathetic side and my logical side has allowed me to step away from what 'should' be and what 'can' be.