No, I'm paying $200 a month for a premium product that I expect premium service for. It's the single most expensive IT expense I have. Taking advantage my foot.
I worked for a company once where we ran this dodgy shipping software on prem that integrated with our backend via SQL access. When there was an issue, their techs would rdp to a server and run this little VB app that turned out to be a dialog box that could run arbitrary SQL code against our production database.
I trust that more than this nonsense. WTF are we doing?