A lot of responses here seem to say that support for cheap/free phones is not profitable. That's not a good excuse. Amazon doesn't really make much money on the Kindle hardware, but the support is amazing.
That raises the question, why didn't Google just let the factories ship to Amazon and let Amazon handle sales and customer service(related to shipping, not technical)? I guess the Play Store was an attempt at branding similar to Apple store, but the customer experience seems to be damaging the brand.
That raises the question, why didn't Google just let the factories ship to Amazon and let Amazon handle sales and customer service(related to shipping, not technical)? I guess the Play Store was an attempt at branding similar to Apple store, but the customer experience seems to be damaging the brand.