scottbelsky

4 anni fadiscuss

yes - we addressed this on the twitter thread and also posted the new design that addresses the concerns. originally, the “buy annual, billed monthly” was a response to customers who use CC for years and wanted a 30%+ discount, but didn’t want to pay all up front. But UX needed to be improved and team had responded.

scottbelsky

4 anni fadiscuss

Speaking on behalf of a group of more recent leaders at the helm of creative products at Adobe, this thread is obviously frustrating and hard to read but also motivating. Many fair criticism and suggestions, and many of these are now (finally) being addressed. We have undertaken a massive effort to deliver web apps that are deeply collaborative, cloud services that are resilient, and are rearchitecting many of our apps (some decades old!) to be more performant (less memory hog) and incorporate some pretty mind-blowing ai capabilities that save tons of time in creative workflows. The policy stuff is being updated and redesigned for clarity, and our daily challenge is to innovate and build next generation experiences while not tampering with the muscle memory of our legacy customers. Admittedly, this has slowed development of certain products in the past. But as I look around the team these days, people are here for the mission and determined to do the hard work. The shift to subscription was before my time, but modern apps are cloud enabled and we see a ton more ways to leverage this model for customer value (including today’s 20k+ fonts, stock, ai tools computing in cloud, collab, web apps…). Ultimately, my hope is that the next generation of creative will work together better than ever (interoperability, dev ecosystem will be important across many of the point solutions emerging), enable new forms of collaboration, and unlock new possibilities (via ai, new approaches to democratize 3d creation, new mediums emerging like AR/VR). But it is up to the Adobe team to absorb the feedback and show rather than tell.

scottbelsky

4 anni fadiscuss

i am told origin of this was customers who subscribe for 1+ yrs wanting a big discount (without needing to pay upfront). but clearly the experience must improve, and there are many good suggestions for UX and copy in thread below that I’ll share w/ that team. frustrating to see, especially because the team we have today building our future products and services are here for the right reason. we can do better.

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