"Krigare: Ett personligt reportage om de svenska soldaterna i Afghanistan" (eng "Warriors") [1] by Johanne Hildebrandt[2].
A book about the FS19 deployment of Swedish soldiers in Afghanistan in 2010, written by an experienced war reporter. Some chapters reminded me about Generation Kill, with regards to lack of proper equipment (wrong colour, missing etc...) or purpose of deployment (too much bodyguarding of politicians visiting etc).
IPcenter by Amelia (former IPSoft) was like that, it could use Bayesian statistics on incoming events/alerts to determine where to route a ticket. This would only work after a few tickets, with roughly same content, being routed manually.
One issue with this was it learned that a particular database event would be routed to team_a after an incident. Next time similar tickets was raised, it would be routed to team_a incorrectly. This was an issue since events/alarms tend to look same for eg an application database and the organisations would route tickets to each application team first - not the centralized database team.
It had "virtual engineers" which could do investigation (collecting logs etc) and remediations (basically scripts) too.
[1] https://github.com/ArchGPT/insomnium
[2] https://news.ycombinator.com/item?id=37708582