Because every idiot with access to the internet can instantly spread any nonsense they want to millions of people. In the past, this type of nonsense was filtered by editors and such at media companies.
They tried to lay fiber in 2in trenches instead of typical 6in trenches. Then left when it didn't work. This isn't Goliath beating David. This is David throwing a rock, missing, and going home.
My kids still sometimes make fun of me for losing to a chicken. I've done battle with it multiple times over the years. Where is the switch to toggle the mode?
Tell your users to call or email of they have questions or problems. Then personally speak with them.
You will find loads of valuable things you can do for them or find significant pain points to address.
As for sorting signal and noise, you have to find generic solutions if possible. Example: if you have any kind of reports or tables etc you will have people asking you to add, remove, rearrange them. Users will get very upset that their "really important" field isn't available. And you could add this field but then the next person will come along. So give them some options to add, remove, rearrange fields so they can get what they need without coming to you first.
They have more than 5000 orders for this model of aircraft. Each one costs approx 120million. Which means there are approx $640 billion dollars on the line. It is imperative that Boeing keeps it's reputation and grounding flights would destroy it.
Not really. Knowing how to write an "if" is a lot different than wanting, or being able, to code professionally.
What we really need is basic computer literacy since most jobs will use software to accomplish things. Coding skills may help people work with the expert systems they will use at work.
Working tech support will tell you what real users are having trouble with and sometime they have really great ideas for features.