I don't know how long ago this was, but if it was within the last 30 days (I think) you can probably file an A-to-Z Guarantee claim and get an immediate Amazon gift card credit added to your account.
I did this recently with an item I ordered. I paid extra for the non-prime eligible 2nd day shipping. It didn't arrive until after 6 days. I filed a claim, and without having to wait for the claim process, Amazon immediately gave me the option to close the claim and receive a gift card for the amount I paid without returning the item.