That's horseshit. Granted, peak hour trains from Flinders are packed and using a laptop is a bit difficult since your elbows keep bumping into the next person sitting, but not being able to use a phone? People are always on their phones, reading, or knitting.
As someone who lives in Melbourne (and usually just uses a bicycle to commute), buses suck. They don't follow timetables, get noticeably slower during peak hours and get faster during school holidays. The reason people avoid using them is that they're unreliable. If I occasionally use the bus to get to/from work the trip can take anywhere from 30 minutes to 45.
> Investigating - We are investigating issues with access tokens, in the meantime user can recreate new tokens to unblock themselves.