Obsidian's support app offloads 2FA ticket to namesake(theregister.com)
theregister.com
Obsidian's support app offloads 2FA ticket to namesake
https://www.theregister.com/2025/11/09/customer_support_email_snafu/
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For those that didn't read the article Obsidian Entertainment (the video game company) has AI support that hallucinates and tells you to email Obsidian (the note-taking company) instead.
It absolutely cracks me up that this could've been easily avoided by choosing a unique name. Seems it is impossible for us to name a software after anything but an already-taken word! I am certainly guilty ha
Now even smaller companies can have nonexistent customer service like Google does. AI is effectively austerity.