Show HN: Turn Your Support Tickets into Product Insights (Zendesk → Slack)(usercall.co)

1 ポイント投稿者 junetic5 か月前0 コメント

Show HN: Turn Your Support Tickets into Product Insights (Zendesk → Slack)

https://www.usercall.co/usercall-cx-zendesk

Support teams handle hundreds of tickets but rarely analyze them systematically. Patterns like workarounds, feature confusion, or rising escalations often surface too late.

This tool:

Analyzes Zendesk tickets daily (last 7 days vs 30-day baseline)

Detects workaround language, expectation gaps, and escalation trends

Sends Slack alerts when thresholds spike

Includes real customer quotes for context

Built with TypeScript, Vercel, Supabase, Slack SDK, and Claude for extraction and categorization.

Free for now. Would love feedback from support leaders or B2B builders.

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