In the early days (2013-14?) of Stripe, I was responsible for maintaining my company's integration.
I still remember how one day there was a message on the announcements newsgroup about how the size of a key was increasing, only three or four days before the we'd start seeing the change in API responses. Dealing with this needed a database migration that I would need more time to schedule, and I sent back a polite-but-direct response to the generic posting email expressing my disappointment with how little notice we received.
A couple minutes later a Google Chat bubble pops up from some guy named gdb (aka Greg Brockman), who I subsequently learned was Stripe's CTO. He apologized, asked why the timeline was tough for me, and when I explained it, immediately set something on my account so that the migration would be delayed by a couple weeks.
8 years later I remain impressed by that level of customer connection from a senior executive, and the technical excellence that allowed them to special-case delay my migration.
I still remember how one day there was a message on the announcements newsgroup about how the size of a key was increasing, only three or four days before the we'd start seeing the change in API responses. Dealing with this needed a database migration that I would need more time to schedule, and I sent back a polite-but-direct response to the generic posting email expressing my disappointment with how little notice we received.
A couple minutes later a Google Chat bubble pops up from some guy named gdb (aka Greg Brockman), who I subsequently learned was Stripe's CTO. He apologized, asked why the timeline was tough for me, and when I explained it, immediately set something on my account so that the migration would be delayed by a couple weeks.
8 years later I remain impressed by that level of customer connection from a senior executive, and the technical excellence that allowed them to special-case delay my migration.