Generally speaking, I still like the old-school idea of recreating the buggy production environment in dev environment by export/import of production data to dev env and debug from there.
However, is the problem occured in a SaaS web applications, there are modern cloud logging tools that can help. I found and used Posthog lately and it records user activity on the go, and can even record videos of your web application while it runs and is used by customers. This way you can have both text logging and video logging. Maybe it can be useful to somebody. The good thing about posthog is that it's not difficult to stay inside their free tier