Just dropping a comment to say congrats for getting something up and running and that it's nice to see somebody doing something for the elderly and those less technically proficient.
Here in the UK the same problems exist regarding general ease-of-use, scams, and ability to navigate tech in general: and we also have a signficiant (and growing) problem where government services and support are all being moved online, with seemingly little support for those who find modern tech difficult to engage with.
Though my gut feeling says you may struggle to build a viable long-term business around this: I really do hope you succeed!
Personally I think governments and institutions need to radically improve things for the non-techies amongst us and those who find it difficult, whether cognitively or physically, to engage with tech in the first place. Right now it seems that the default assumption is that everybody is perfectly fine using a website or app, and if you're not, you're out of luck!
Very timely post for me - as this is exactly what I'm trying to achieve at my own place :P I've forwarded it to several people to help bolster my argument, so thanks!
I think it largely depends on what the work actually involves. For me - I personally don't like working from home. I need the separation between my place of work and my place of rest, but I fully appreciat that this is my own personal view and not everybody shares it.
However, my actual job requires a lot of communication - some of it is perfectly ok to do remotely via calls etc, but a significant portion of my job involves ad-hoc discussions, whiteboarding, throwing ideas around and coming up with a solution to a problem that is highly specific to our domain. This is the problem area, for me - I've found no combination of tools that adequately plugs the gaps that remote working has left in our ability to have those kinds of conversations / design sessions - and certainly no combination that everyone 'gels' with.
For me, it's a major issue. Productivity in those area has absolutely tanked. Pre-planned, pre-determined work is generally ok, but the more informal side of things - which is actually probably around 50% of what we actually need to do in order to keep things moving, has gone to hell, which now means we ask people to come in at least a few days a week to try to plug the gaps.
Here in the UK the same problems exist regarding general ease-of-use, scams, and ability to navigate tech in general: and we also have a signficiant (and growing) problem where government services and support are all being moved online, with seemingly little support for those who find modern tech difficult to engage with.
Though my gut feeling says you may struggle to build a viable long-term business around this: I really do hope you succeed!
Personally I think governments and institutions need to radically improve things for the non-techies amongst us and those who find it difficult, whether cognitively or physically, to engage with tech in the first place. Right now it seems that the default assumption is that everybody is perfectly fine using a website or app, and if you're not, you're out of luck!