It might be entitlement. But I dont f*cking care anymore.
Having to manage 7 subscription services for the 5 movies I watch per month and having to divide by zero to transfer my files from one device to another is hell.
I don't buy digital goods anymore, except games. And you know why? Because everything is on steam and available with one click.
Because they see you as "another one person they have to interview" while they should approach you as someone completely new. I did the same mistake as an interviewer in the past.