the abstractions around this stuff are still a jenga stack with round pieces... I think it will tighten up over the next year or so for real world use cases. Right now it's great if one is a "build your own tools" kinda person.
The big players (Gemini, Claude Code, Codex) and then aider and opencode for open source.
I keep my setup modular/composable so I can swap pieces and keep it usable by anyone (agent, human, time traveler) depending on what the task needs. In the aughts I standardized on "keep worklogs and notes on tools and refine them into runbooks" so that has translated pretty well to agentic skills/tools. (a man page is a perfectly cromulent skill, btw.)
That is how scholarship works. It’s like a math proof: they’re interested in proving the base case. If someone else wants to do more speculative work to theorize what a well-painted version would look like, that would be super cool, but it wouldn’t be scholarship.
Eventually, some of these companies will realize that a well-managed customer service org is a profit center and they will get an enormous amount of business. Unfortunately, they'll all keep fucking over customers until they realize that accepting life in the crab bucket is a negative-sum game.
I'm considering going back to school to write a "Google Fi 2016-2023: A Case Study in Enshittification" thesis but I'm not sure what academic discipline it fits under.
(I'll say it again for those in the back, if you're looking for ideas, there's arbitrage in service.)
"Advertising is a cancer" is the moderate position, in that it assumes the patient can be saved. My personal view is that art that has been infected by advertising should be taken out back and shot.
I'm glad you enjoyed the show! Again, my personal opinion is that we gather more enjoyment out of these things if we spend a modicum of effort to curate our experiences rather than being spoon-fed the slop with the largest marketing budget.
As for "we're smart adults": The research on cognitive biases wrt advertising is settled. No, we're really really really not smrt.
Edit: I realized I am criticizing without offering a solution to my 2nd para. Think about the art (music / games / movies / comics) you like. Find those artists on the internet and see what art they recommend, and then consume that.