If you're looking for a solution that takes data privacy and security seriously you should look into Sprig (sprig.com). We work with many customers in the FinTech space, such as Square, who have extremely high data privacy standards.
Disclaimer: I'm the Founder/CEO. Just send me a note (see my profile) and I'm happy to get you setup or you can create a free account on our website.
Disclaimer: I’m the Founder/CEO of Sprig (sprig.com) - the industry leader for in-the-moment research.
Congrats on the launch! It’s great to see other companies emerge in this space. Product managers, designers, researchers too often rely on panels with people placed in hypothetical situations. Research is most valuable when conducted with actual customers as they are experiencing your product.
We haven’t seen the problem as you’re describing for smaller startups. It’s actually better to speak with customers directly 1:1 until your product starts to achieve scale.
One suggestion for you is to add video questions. This is a great way for early-stage startups to see and hear from users directly. It’s been so well received by startup founders that video questions are included in Sprig’s Free plan.
Also, the 50-70% response rate is suspect. Sprig has surpassed 2 Billion unique users tracked and millions of survey responses for customers including Dropbox, Loom, and Square. We’ve seen response rates as high as 90%, but on average are seeing a 30% response rate. 1Flow’s survey design is an exact clone of Sprig (see comparison: https://www.loom.com/i/356c650a70b94fffa9a85da83b546595) so differences in design won’t be a factor. Even a 30% response rate is significantly higher than an email survey though which is actually around 2-5%.
Disclaimer: I'm the Founder/CEO. Just send me a note (see my profile) and I'm happy to get you setup or you can create a free account on our website.