I tried to build this a few years ago using Salesforce’s webhooks and discovered that low-value tenants are on shared infrastructure where things like scheduled jobs can run instantly… or 10 minutes later, and Salesforce make no guarantees about when things will happen — making any attempt to use Salesforce as a source of truth unreliable.
The polling solution is neat but I am imagining it’ll run into issues with API limits and performance, especially for tenants on shared infrastructure: have you encountered that? Are you limited to working with customers that are paying Salesforce enough to have fast/reliable infrastructure?
(I don’t think it’s a problem for your success as your product is most valuable to those paying Salesforce for reliability, I’m just curious how you are thinking about the problems I gave up on! Maybe things with Salesforce have changed in the last 5 years.)
The polling solution is neat but I am imagining it’ll run into issues with API limits and performance, especially for tenants on shared infrastructure: have you encountered that? Are you limited to working with customers that are paying Salesforce enough to have fast/reliable infrastructure?
(I don’t think it’s a problem for your success as your product is most valuable to those paying Salesforce for reliability, I’m just curious how you are thinking about the problems I gave up on! Maybe things with Salesforce have changed in the last 5 years.)