I also commented this, but I have to say their statement is false.
The links to all the delivered projects are publicly accessible. I went over my orders and I could open every single one from another device, not logged in.
I assume it did not affect everyone indeed.
However, a lot of "Top Rated" sellers, who were raking in good amounts of money saw their income fall drastically, while still providing the same quality of work. The only thing that changed was their Success Score being lower.
It's very hard to improve a metric when you don't know what are the criteria affecting the metric. I've reached out to Fiverr regaring this and they never bothered to tell anyone what impacted your Success Score. "Just do better", they told me.
Update: Fiverr denies allegations of a cybersecurity incident on X.
“To be clear, this is not a cyber incident. Fiverr does not proactively expose users’ private information. The content in question was shared by users in the normal course of marketplace activity to showcase work samples, under agreements and approvals between buyers and sellers. This type of content requires the buyer’s consent before it can be uploaded. As always, any request to remove content is handled promptly by our team.”
I tried to alert other freelancers on Fiver Forums about htis, but my post got deleted on for 'violating community rules'. I don't see how it did violate the rules, suspicious to say the least.
I get your criticism, however, there was a lot of talent working on the platform for many years. I was averaging 150 USD per project, significantly more than 5 USD.
Last year Fiverr started to push AI to the detriments of their freelancers, as well as a new "success score" metric, but never specifying how these metrics are calculated, making it very hard for freelancers to do something about it. This caused many accounts to "lose value" and thus rank lower on searches, causing a drop in income.
I've reported this on the Fiverr Freelancer Forums, let's see how long my post stays up...
I am a freelancer on Fiverr, this is VERY concerning. The amount of PII that I have sent over Fiverr, after sending NDA's is potentially all out in the public. I hope there will be accountability for this. IMO Fiverr has had terrible management for years! They simply do not care about their freelancers (and apparently also not about their customers).