Found the Sonos employee. They've been extremely good about updating their software? I had to join the beta program and wait a year to get Spotify integration to work even after they advertised it as a feature. If you think they're the gold standard you've never seen their support forums..
Another site that offers the same cookie cutter bootstrap templates you can find for free? The worst part is they all just give you a pretty front-end with absolutely no back-end support. Just try actually interacting with the live demos.