Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
16 comments
I was in a similar situation months ago, and then I filed a complaint with the CFPB and my issue was dealt with the next day.
https://www.consumerfinance.gov/
https://www.consumerfinance.gov/
Thanks a lot for this!
I would suggest posting on 1 or more of the sub-reddits. In the past, I've seen exchanges ( GDAX, Bitstamp etc) respond to threads if it lands on the front page.
It looks like https://www.reddit.com/r/CoinBase/ is being moderated by Coinbase employees, so posting there may or may not work...
Try the others like https://www.reddit.com/r/CryptoMarkets/ and/or https://www.reddit.com/r/cryptocurrency/
It looks like https://www.reddit.com/r/CoinBase/ is being moderated by Coinbase employees, so posting there may or may not work...
Try the others like https://www.reddit.com/r/CryptoMarkets/ and/or https://www.reddit.com/r/cryptocurrency/
How long has your account been open? Did you already get everything verified (ID)? And are you in the US or outside?
Coinbase account has been open since October 2013, and I was trading on Gdax since February 2018.
I'm a US citizen inside of the US and I am verified.
I'm a US citizen inside of the US and I am verified.
That's crazy. Now I'm worried about my own account. :-/
You should be!
I just called 10 minutes ago and got a general support staff on the phone and then later escalated to a support supervisor -- they said it is in the hands of the "specialist" and it is up to the "specialist" to review the case and fix my account. They could not give me any time update nor could they explain the situation.
So I'm still locked out of my money and in the dark as to why.
I just called 10 minutes ago and got a general support staff on the phone and then later escalated to a support supervisor -- they said it is in the hands of the "specialist" and it is up to the "specialist" to review the case and fix my account. They could not give me any time update nor could they explain the situation.
So I'm still locked out of my money and in the dark as to why.
[deleted]
Try to remove your bank account from your coinbase account, then re-attach your bank account.
The Coinbase team has manually disabled my account without explanation -- I'm skeptical that removing / re-adding my bank account would re-enable my trading and transferring between coinbase / coinbase pro. I'm also not sure that I'd even be able to complete those actions given that things are disabled for me right now.
Are you able to login to your account? If so, go to Settings > Linked Account. Remove your bank account, then add it again.
Had a similar problem, similar reaction to yours. I tried this and it fixed my problem instantly after 2 months watching at the market crashing... I saw a post on Reddit explaining that this trick was the only thing that worked.
Had a similar problem, similar reaction to yours. I tried this and it fixed my problem instantly after 2 months watching at the market crashing... I saw a post on Reddit explaining that this trick was the only thing that worked.
cb_helper(1)
I've been running a bot that uses ML on Coinbase since February. I don't partake in any illegal activity. The bot is successful, and I have good 30-day trailing volume.
On June 26th I received an email from Coinbase Support:
https://pastebin.com/hfBvEwcV
They disabled my ability to transfer any of my funds and to trade. My money is locked in the platform!
I've responded to this message and had dead silence. After multiple attempts to reach out to their support, I received a message from them on July 12th (16 days after being locked!):
https://pastebin.com/TEQFCfEA
It's now ONE MONTH since the original email, and TWO WEEKS since they said they would follow up. I've made more support tickets and contacted their twitter accounts. I'm getting dead silence.
I thought Coinbase was the safe and mature platform for US traders to trade on? My money is locked in the platform and I haven't been notified why.
Do you guys have any advice?
UPDATE:
I called into their hotline (didn't realize I could call in) and made no progress. Their general support staff, and supervisor, were in the dark as to why the "specialist" had not finished reviewing my case. They didn't know when the "specialist" would be done nor why my account had been disabled in the first place.
They best they could do was send the "specialist" another email to ask how things were going -- but there will be no visibility on that to me.