Call Center Industry Faces Concentration Crisis: The Impact of Background Noise(finance.yahoo.com)
finance.yahoo.com
Call Center Industry Faces Concentration Crisis: The Impact of Background Noise
https://finance.yahoo.com/news/call-center-industry-faces-concentration-090000964.html
3 comments
I like that there is a mix of insight from varied industry sources but the key intel here is from agents themselves. Noise is a potentially very costly problem.
Most traditional approaches to voice isolation are essentially a combination of EQ and filtering, it's interesting to see an AI-based approach to the problem.
Interesting paper on how audio affects productivity and wellness.