TLDR: Don't sign up for Dreamina. Bad UX. Difficult to cancel. Doesn't issue refunds. No human customer service.
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I signed up for a free 7 day trial of the video generation service. I used it on day one.
On day six, they charged me. I canceled the auto-renewal on the website and emailed all of their support channels (Dreamina, Capcut, and Bytedance) to ask for a refund.
No human read these emails. Their AI kept sending me around in circles and never acknowledging the request for a refund.
More than two weeks later.... either their AI support agent got updated, or a real human finally read my emails. They told me I need to file for a refund via a Google Form.
I hate companies that make it difficult to cancel and get refunds. Netflix is super duper easy to cancel. Weirdly, I never actually cancel.
If Dreamina doesn't refund me, this will be the last $9 they (and their parent companies) ever earn from me.
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We completely understand wanting to get your refund sorted out. To make sure your request is handled securely and by the right team, we’ve moved all refund processing to a dedicated portal.
Please submit your request here: https://docs.google.com/forms/d/e/1FAIpQLScKikiMUFq....
Once we have the complete information, the relevant team will be able to move forward for further processing. Please allow up to 21 days for our team to process your request.
To ensure a swift and accurate resolution for your current issue, please reply directly to this email (instead of starting a new one). This will keep all relevant information in one thread and allow us to assist you more effectively. Thanks for your understanding and cooperation.
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I signed up for a free 7 day trial of the video generation service. I used it on day one.
On day six, they charged me. I canceled the auto-renewal on the website and emailed all of their support channels (Dreamina, Capcut, and Bytedance) to ask for a refund.
No human read these emails. Their AI kept sending me around in circles and never acknowledging the request for a refund.
More than two weeks later.... either their AI support agent got updated, or a real human finally read my emails. They told me I need to file for a refund via a Google Form.
I hate companies that make it difficult to cancel and get refunds. Netflix is super duper easy to cancel. Weirdly, I never actually cancel.
If Dreamina doesn't refund me, this will be the last $9 they (and their parent companies) ever earn from me.
==========
We completely understand wanting to get your refund sorted out. To make sure your request is handled securely and by the right team, we’ve moved all refund processing to a dedicated portal.
Please submit your request here: https://docs.google.com/forms/d/e/1FAIpQLScKikiMUFq....
Once we have the complete information, the relevant team will be able to move forward for further processing. Please allow up to 21 days for our team to process your request.
To ensure a swift and accurate resolution for your current issue, please reply directly to this email (instead of starting a new one). This will keep all relevant information in one thread and allow us to assist you more effectively. Thanks for your understanding and cooperation.
Sincerely, Dreamina Support Team