Video: Spend Money to Reduce Customer Churn from Redpoint's Tomasz Tunguz(heavybit.com)
heavybit.com
Video: Spend Money to Reduce Customer Churn from Redpoint's Tomasz Tunguz
http://www.heavybit.com/library/video/2013-11-12-tomasz-tunguz
2 comments
I highly recommend his blog as well http://tomtunguz.com. Apparently he processes his data points in R before laying out all his recommendations. Pretty awesome.
Although his slides were based on publicly traded companies (some enterprise sales-based), his examples were more focused on consumer-facing as-a-service businesses. I wish that he delved more into examples with enterprise sales-based businesses, but all-in-all it was a great talk!
Thank you for sharing!