I was about a week from launching a react native app on iOS/Android, so decided to go through all the administrative motions to get things going in case there were any delays in getting that moving.
Google Developer account cost me $25. A few days go by and I get an e-mail asking for identification documents and a bill that shows that I live at the place I'm at. I send my passport and utility bill with my name on it, those get rejected with absolutely 0 reason the next day.
Zero explanation. I raised about 8 different support tickets and DMed several people on twitter and linkedin that worked for google and emailed a few higher up people.
At one point I got some communication from a completely different department that wasn't accessible to the support lines publicly available, and it looked like they were going to help me.
But in the end nothing.
This was a copy/paste response I saw for every support ticket:
Thanks for contacting the Google Play team.
As much as I'd like to help, I’m not able to provide any more information. Unfortunately, we are unable to verify the documents you provided and are unable to grant your appeal.
If you are located in the EU, you may have additional redress options. Learn more about those potential options in the EU Out-of-Court Dispute Resolution Help Center. Routing ID: ZLFS
Thanks again for your understanding.
My final response after a week of relentless effort:
I'll concede in understanding that:
No one has actually looked at my documents
No one wants to give me a reason why you won't help me
No one on your entire support team is capable of performing basic customer support tasks.
Thanks for treating me like some untouchable beggar when you were the ones that stole $25 from me.
Apple/iOS cost me $100 and my developer account was verified within two days with zero hassle.
Every Macbook user I've seen seems to have an ultra smudged fingerprint screen as if they were using an iPad with so many layers of oil it shimmers as a rainbow, with sprinkles with various unique flakes of dandruff, and dirt encrusted on their trackpad and keyboard. It stirs up conniptions.
I have the EXACT same issue. I'm getting nowhere with support. I have a huge document showing how ridiculous this is. I was given no explanation as to why the identification failed nor any opportunity to upload new documents.
https://sayartii.com/ is using Datomic stored on postgres that I have set up on Linode. That was all done back in 2020 and haven't needed to touch it. Site now gets ~180M monthly reqs and I store an enormous amount of analytic data on Datomic (was supposed to be temporary) so users can see impressions/clicks per day for each advertisement. I'm surprised it's still working.
Development experience is extremely nice using clojure. I've used it for two other projects and has been very reliable. My latest project didn't really need any of its features compared to a traditional rdbms but I opted for it anyways so I don't have to write sql.
Google Developer account cost me $25. A few days go by and I get an e-mail asking for identification documents and a bill that shows that I live at the place I'm at. I send my passport and utility bill with my name on it, those get rejected with absolutely 0 reason the next day.
Zero explanation. I raised about 8 different support tickets and DMed several people on twitter and linkedin that worked for google and emailed a few higher up people.
At one point I got some communication from a completely different department that wasn't accessible to the support lines publicly available, and it looked like they were going to help me.
But in the end nothing.
This was a copy/paste response I saw for every support ticket:
Thanks for contacting the Google Play team.
As much as I'd like to help, I’m not able to provide any more information. Unfortunately, we are unable to verify the documents you provided and are unable to grant your appeal.
If you are located in the EU, you may have additional redress options. Learn more about those potential options in the EU Out-of-Court Dispute Resolution Help Center. Routing ID: ZLFS
Thanks again for your understanding.
My final response after a week of relentless effort:
I'll concede in understanding that:
No one has actually looked at my documents
No one wants to give me a reason why you won't help me
No one on your entire support team is capable of performing basic customer support tasks.
Thanks for treating me like some untouchable beggar when you were the ones that stole $25 from me.
Apple/iOS cost me $100 and my developer account was verified within two days with zero hassle.