This metric makes a lot of intuitive sense and reflects the consumer sentiment I hear from neighbors. "Working more for less" isn't a new complaint, but something that measures that is interesting.
I would be very interested to find out how those stats are related to things like, GINI or old pre-GDP economic measures of raw production.
Often I see a popup to accept TOS after the update, which was run without me agreeing to anything.
At which time the company has unilaterally denied my access to something I already paid for without seeking my affirmative consent.
In theory I could stop whatever I'm doing, go email the company a brief to the point letter indicating they've broken their ToS and are unacceptably impairing my ability to use my property under the contract that I did agree to, and giving them an opportunity to amend their problem and give me a rollback path.
Realistically the outcome of this is a brushoff and needing to file a consumer protection complaint or get a lawyer.
If the feature is something like "my car" I can't afford that opportunity cost and am coerced into accepting their contract by the way they presented the amended terms.
This a pretty general recipe to make a company care.
A Professional letter letting them know that you know your rights, and that they know your rights (Them getting your letter is your proof of that) is what the beginning of someone losing his bonus for a compliance incident looks like.
Companies don't care about you, or even shareholders, they care about the incentives of leadership.
Is it such a burden to write them a letter stating, "Because you have decided to disable my electronic access, I am notifying you that I withdraw my consent to e-delivery. Please provide me statements and directions to mail you a check for payment." Maybe spend 20-30 min to find the specific laws that give you the right to do that and remind them of their timelines to comply.
Send a letter like that certified. It gets attention, and the time to write and mail a check really isn't, if you batch your bills, more than using an app.
We do have ways to push their inconvenience back on them.
It's let me apply my general knowledge across domains, and do things in tech stacks or languages I don't know well. But that has also cost me hours debugging a solution I don't quite understand.
When working in my core stack though it's a nice force multiplier for routine changes.
I would be very interested to find out how those stats are related to things like, GINI or old pre-GDP economic measures of raw production.