This is solved by the agent having its own identity and credentials. Why would you share your login and identity with your AI agent?
Access control and permissions should be handled on the backend by enforcing IAM on well-defined principals, not with MCP middleware. Claude can already bypass MCP and call APIs or use CLIs if it runs into blockers using MCP, so it’s not an effective point to implement the control.
All valid criticisms, especially the slowness and heavy page sizes. Another perspective on 3 of your points though (and a free quality-of-life tip!)
> For a while, we had tickets in done states that just roll over to the next epic, like they were still open. Nobody knew why, and it went away with nobody making any fixes to anything.
I almost guarantee someone forgot to set the resolution field when creating a workflow transition, noticed and went back and fixed it.
> Bulk operations are just a PITA
Agreed that the UI is jank AF, but it works reliably on the order of tens of thousands of tickets at a time.
> UIs that have drag & drop, but don't support simultaneous scroll are annoying. I have to wait for the view to move at JIRA's speed, which is ofc., slow.
Almost every operation you want to do this for can also be done by right-clicking and “move to.” There’s “move to top of backlog”, “move to sprint x”, “move to top of column”, you can also ctrl/cmd click (or shift-click) to select multiple issues.
I've lost track of the number of times I've been stuck in a login/redirect loop with Google's multiple account handling when I want to use one of their services from one of my secondary accounts. Only way out of it is to clear cookies and log in again with the account I want, then add the other 4-5 accounts until the problem happens again.
Access control and permissions should be handled on the backend by enforcing IAM on well-defined principals, not with MCP middleware. Claude can already bypass MCP and call APIs or use CLIs if it runs into blockers using MCP, so it’s not an effective point to implement the control.